swartzzz
Member
So, Ladies and Gentlemen. I have a 2007 Expedition EL, and I am having issues with the bubbling of the paint on the hatch and hood. I thought that I would register a complaint with Ford, and I guess there haven't been enough emails sent to Ford direct! I encourage EVERYONE to send an email! These are aluminum pieces, and corrosion should not happen!
"My name is Tori and I am with Ford’s Customer Service Division. I have received your e-mail regarding the paint bubbling on your hood and rear hatch of the 2007 Ford Expedition. I apologize for any frustration this may have caused you.
After reviewing my resources, I see that there are no factory warranties or programs in effect on your vehicle that would provide financial assistance for your current concern. We recommend that your vehicle be inspected by your local Ford/Lincoln/Mercury dealership to determine that cause of any symptoms you may be having on the vehicle. Your local dealership has factory-trained technicians, the most current engineering service information, and the specialized equipment required to resolve your concerns.
A lot of customers may go to non-Ford website and voice their concerns, but do not contact Ford to make us aware of this situation. If we are unaware that a concern exists, we are unable to review it and take action. It is great that you have contacted us to inform us about this concern the vehicle is having.
I have filed a vehicle complaint report on your behalf. A copy of this report will be forwarded to our engineers and the National Highway Traffic Safety Administration as well. This is how we gather information to identify and address potential recalls and Customer Satisfaction Programs. If a recall should be created after you have had a repair completed, you may be eligible for a refund if you have the paid original receipts still.
I apologize that we are not able to give you a more favorable response in regards to your concern."
"My name is Tori and I am with Ford’s Customer Service Division. I have received your e-mail regarding the paint bubbling on your hood and rear hatch of the 2007 Ford Expedition. I apologize for any frustration this may have caused you.
After reviewing my resources, I see that there are no factory warranties or programs in effect on your vehicle that would provide financial assistance for your current concern. We recommend that your vehicle be inspected by your local Ford/Lincoln/Mercury dealership to determine that cause of any symptoms you may be having on the vehicle. Your local dealership has factory-trained technicians, the most current engineering service information, and the specialized equipment required to resolve your concerns.
A lot of customers may go to non-Ford website and voice their concerns, but do not contact Ford to make us aware of this situation. If we are unaware that a concern exists, we are unable to review it and take action. It is great that you have contacted us to inform us about this concern the vehicle is having.
I have filed a vehicle complaint report on your behalf. A copy of this report will be forwarded to our engineers and the National Highway Traffic Safety Administration as well. This is how we gather information to identify and address potential recalls and Customer Satisfaction Programs. If a recall should be created after you have had a repair completed, you may be eligible for a refund if you have the paid original receipts still.
I apologize that we are not able to give you a more favorable response in regards to your concern."