Oh cool, I started about 3.5 years ago in a UPG branch dealing directly with the Norman facility. Now I work in one of the main service branches and hopefully soon will be moving into an engineering position on the systems side of JCI.
I have done mine twice now (once for brakes and once for bearings) it is a 9mm allen key. I just bought a cheap set from Harbor Freight that included the 9mm, seems very difficult to find separately.
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