Sync 2.2 to 2.3 upgrade problems

Discussion in 'Audio & Electronics' started by ynpmoose, Jan 8, 2018.


  1. ynpmoose

    ynpmoose Member

    Age:
    41
    Posts:
    10
    Likes Received:
    2
    Joined:
    Jan 27, 2017
    Location:
    Berks County, PA
    I have a non-Nav Sync 3 system that I previously successfully upgraded from 1.0 to 2.2. Now, I downloaded the official 2.3 update from Ford. Followed all the instructions: formatted 32GB flash as exFAT, unzipped, etc. I kept getting MEM_ERR03 error.

    I found a post somewhere else that explained splitting the install, so I did that. The first part of the install was now successful and the system shows as updated. But the second part still fails with the same error. This second install is only trying to install the voice command data:

    JL7T-14G391-BB.tar.gz - 1.1Gb​

    My autoinstall.lst for the second install contains only this:
    [SYNCGen3.0_ALL]
    Item1 = JL7T-14G391-BB
    Open1 = SyncMyRide\JL7T-14G391-BB.tar.gz
    Options = AutoInstall​

    Any suggestions are appreciated.
     
  2. cullinan18

    cullinan18 Full Access Members

    Posts:
    53
    Likes Received:
    12
    Joined:
    Jun 27, 2017
    Location:
    St. Charles, MO
    Lokiwolf has a thread covering many details and challenges of the upgrade.
    Search out that thread, as it might already have your answer.
     
  3. ynpmoose

    ynpmoose Member

    Age:
    41
    Posts:
    10
    Likes Received:
    2
    Joined:
    Jan 27, 2017
    Location:
    Berks County, PA
    I spent quite a while searching this site and didn't find much. Maybe I'm missing that thread.

    FYI - I also tried a Master Reset.
     
  4. cullinan18

    cullinan18 Full Access Members

    Posts:
    53
    Likes Received:
    12
    Joined:
    Jun 27, 2017
    Location:
    St. Charles, MO
  5. GeezingInVA

    GeezingInVA Active Member

    Posts:
    26
    Likes Received:
    1
    Joined:
    Jul 3, 2015
    Location:
    Clifton, VA USA
    None of the recommended procedures at any of the provided links worked for my non-NAV. I had zero issues updating from the factory/original firmware to vers 2.2, but so far 2.3 has been frustratingly unattainable. :banghead:
    I'm not going to waste any more time on it. I gave it the good fight. :emotions133:

    Guess I'll wait until the next time I need to return to a dealer for warranty work. :rotflmao:
     
    Last edited: Jan 12, 2018
  6. ynpmoose

    ynpmoose Member

    Age:
    41
    Posts:
    10
    Likes Received:
    2
    Joined:
    Jan 27, 2017
    Location:
    Berks County, PA
    I think I'm in the same boat. It seems to be working fine without the voice update. Maybe I'll even wait for the next version before I mess with it again.
     
    GeezingInVA likes this.
  7. Michael Shepherd

    Michael Shepherd New Member

    Age:
    55
    Posts:
    4
    Likes Received:
    0
    Joined:
    Dec 19, 2017
    Location:
    Houston, Tx
    Sorry for the newb question, but when using the Wifi connected to mobil hotspot from a cellular phone, does the truck need to be stopped, or can it be in motion while checking for updates? Although I was able to update to 2.3 via USB, the log file was not created so unable to update Ford. Having read in this thread that running the Wifi update will solve that, despite having tried with the vehicle both parked and in motion with no success that in the last week, our 2017 Limited shows Sync 2.3 but with a 12/18/2017 as the date of the last check for update.
     
  8. jrc50

    jrc50 Active Member

    Age:
    67
    Posts:
    42
    Likes Received:
    11
    Joined:
    Aug 28, 2017
    Location:
    Mobile, Al.
    I have tried several times to download Sync 2.3 from Ford's website but no success. The download indicator sprirals around, never stops and there are no control buttons. Really very poor even juvenile attempt by Ford to allow owners to do their own updating on what should be a simple process. I have no faith that they will be able to do much of what they claim they will be doing in advanced auto electronics in a few years after fiddling with Sync.
    I am taking my 2017 Expedition in for first service tomorrow to dealer and they claim if 2.3 is a Ford update they can do it, so will post their results when done.
     
    GeezingInVA likes this.

Share This Page