Avoid Tasca Parts

Just throwing it out there I’d avoid this company if you can. I ordered both OEM Ford exhaust manifolds a few weeks back for my 07’. Passanger side was supposed to come as a kit with gasket and studs. The package didn’t have said contents. I called customer service on two different occasions and after being on hold 20+ minutes both times I hung up. I then emailed customer service two weeks ago and never got a reply so I had to purchase all the contents separately.

I had another bad experience with this company months back when I had to return a product. They ignored me until I spammed them with 3 seperate emails for a return label. Same deal I could never get off hold via phone. That time I was on hold for 40 minutes and nobody picked up. Just a warning this company is very unprofessional and strongly recommend avoiding! Understaffed and customer service is non existent! They sell all oem parts but i will buy elsewhere in the future.

I don’t even mind not getting the hardware. I mind that they have no customer service! The price wasn’t materially more than the regular manifold. If they answered me and said they falsely added that info that’s one thing. But they ignore you, and other members who ordered the same item got the hardware.

Normally a Ford parts guy but in this case ordered quality A/M studs and nuts along with A/M gaskets separately which are likely superior to the Ford OEM hardware anyway. Manifolds are OEM.

I only purchased from them once and had a satisfactory experience. However, the reason I haven't ordered more is because they never, ever answer emails. It says to email to confirm fitment of parts, but they don't reply. Before someone yells out RockAuto, they're far worse. Service is fine unless you have a problem. If you have a problem, they expect you to pay for their mistake. Lately I've been ordering parts primarily from eBay. At least I know eBay will cover me if the seller doesn't.

Sounds like a solid time to call your credit card company and have them charge it back.
Then Tasca will provide a return slip rather quickly then would be my guess.

I have made several purchases from Tasca in the past and never had an issue. I always spoke to someone first before ordering. My last purchase was a leather-wrapped steering wheel Tasca had up for sale on eBay. Not wanting to have to deal with the hassle involved with buying the wrong item, I called and spoke to a parts guy who assured me that the steering wheel would be a compatible upgrade for my XLT and that the price on eBay was far less than his price for a plain, replacement vinyl steering wheel.

I never expect anything good so I can only be pleasantly surprised. AND they say pessimism is a bad thing!

I like local for lifetime warranty because I figure by the time it fails the ebay place will be long gone or I will be unable to locate or find my purchase history.

When I buy the cheapest (which is my usual SOP) I expect very little.

Just bought a bunch of hood and hatch struts.
maybe 1 yr maybe more warranty...I don't know.
I know locally they are lifetime but 25-30 each. I got these for like $8 each. I'll take my chances with easily replaced things like that.
Other things I won't buy cheapies but in with oem brands when just the customer service is bad...I'll deal with it if the price is a good deal better.

Tasca emailed me today to do a review on my recent order......I let them know what I thought LOL. I’ve cooled off since I posted this, but I really have no patience for lack of customer service.....something that has always irked me.

Sad part is their a Ford dealership. Nothing irks me more than some company that says customer service is so important to us. What they mean is your money is important to us, so give it all to us, and go away. It's so rare when I ever get a parts person I like. Myself being in the business for years, really ticks me off, when the person on the phone or at counter, could care less. I had 2 brothers and their dad that used to have a small parts store in San Francisco years back. My friends would ask why I'd drive all the way to downtown SF, when we had 4 parts stores closer. I told them cause these guys treat me great, get the parts right 95 percent of the time. I'm all for price too, but crap like Tasca did to J, is typical of big companies that could care less if your happy and return. Their all about volume and profit.

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1955moose said:

Sad part is their a Ford dealership. Nothing irks me more than some company that says customer service is so important to us. What they mean is your money is important to us, so give it all to us, and go away. It's so rare when I ever get a parts person I like. Myself being in the business for years, really ticks me off, when the person on the phone or at counter, could care less. I had 2 brothers and their dad that used to have a small parts store in San Francisco years back. My friends would ask why I'd drive all the way to downtown SF, when we had 4 parts stores closer. I told them cause these guys treat me great, get the parts right 95 percent of the time. I'm all for price too, but crap like Tasca did to J, is typical of big companies that could care less if your happy and return. Their all about volume and profit.

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A buddy of mine worked at the local Ford dealer and the service operations manager told the staff flat out that the focus was on bringing in new customers, not retaining current ones. He said there are always more people out there, so not to worry about keeping customers happy. When I heard that, I just envisioned a similar speech going on at retailers across the nation as it seems to be the way most companies approach customer service these days.

Repeat business is everything. That manager should not only be fired, but he should not be involved with any interaction of humans again. Working in the sewers comes to mind. Sad part is his filthy rich owner of the dealership condones it. How does this kind of stuff go on. 89 percent of customers stop shopping at a retail store because of attitude of salesperson towards customer. The other 11 percent are people die, people move away. Something has to change, and soon.

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