Dealer for service

bill_b · Jul 11, 2019

How many of you use the dealer for service? I know this is a big controversially topic because some absolutely hate the dealer and refuse to let them touch their vehicles unless they have to lol.

For me I'm more or less asking because I'm concerned with getting Ford to honor the warranty.

cmiles97 · Jul 11, 2019

I've done my own service and gone to the dealer or shops like firestone or pep boys. Right now I'm using Ford for their "works" service which costs around $46 with taxes and fees. They check over the vehicle, rotate the tires and replace the oil (partial synthetic) and filter. For that price it's worth it for me not to rotate my own tires and I'm going with 5,000 mile oil changes. Plus I have the 8 year 125K Ford protect extended warranty. It's an easy decision for me so if a warranty issue pops up, there is no fight since they've got a long history of service on it.

Also i have purchased many a used vehicle. The ones that regular service at manufacturer's dealer on the carfax are always on the list for purchase and I will pay a little more for. If private and no carfax regular maintenance shown the owner better have good records of what's been done.

Deadman · Jul 11, 2019

They don't touch mine.....unless its a warranty type repair.

bill_b · Jul 11, 2019

cmiles97 said:
I've done my own service and gone to the dealer or shops like firestone or pep boys. Right now I'm using Ford for their "works" service which costs around $46 with taxes and fees. They check over the vehicle, rotate the tires and replace the oil (partial synthetic) and filter. For that price it's worth it for me not to rotate my own tires and I'm going with 5,000 mile oil changes. Plus I have the 8 year 125K Ford protect extended warranty. It's an easy decision for me so if a warranty issue pops up, there is no fight since they've got a long history of service on it.

Also i have purchased many a used vehicle. The ones that regular service at manufacturer's dealer on the carfax are always on the list for purchase and I will pay a little more for. If private and no carfax regular maintenance shown the owner better have good records of what's been done.

Ya the warranty is my biggest concern. I to plan on buying the extended warranty at some point... too many components on these things lol.

Deadman said:
They don't touch mine.....unless its a warranty type repair.

have they ever given you any grief over warranty work as you service your own? I presume you keep a neat record of all your services you perform?

mattastic13 · Jul 11, 2019

We are using the Ford dealership on the wife's Expy only because we have the extended Ford Warranty, so everything will be done there for records. I won't let the dealership touch my F250 since every time I take it there, something new is broken once I drive away. Like the time I drove away and my windshield washer nozzles were broken....

Going_Going_Gone · Jul 11, 2019

By the time you drive to your preferred auto parts store and buy the oil and filter, you're right at what the Works Special will cost w/o having to do the work. I used to do the routine maintenance on my vehicles until age and common sense convinced me to take advantage of the Quick Lane specials. I plan on hanging on to this vehicle...unless some idiot crashes into it; so I want a history of regular service work that won't interfere with any extended warranty issues down the road. I have learned to avoid the dealerships who employ trade school students (not sponsored interns) as they aren't always as attentive to detail as I would be...like the one time the lug nuts on one wheel were not torqued. Fortunately I figured that out real fast and no damage was incurred other than a second, and final trip to that dealer.

Artie · Jul 11, 2019

bill_b said:
How many of you use the dealer for service? I know this is a big controversially topic because some absolutely hate the dealer and refuse to let them touch their vehicles unless they have to lol.

For me I'm more or less asking because I'm concerned with getting Ford to honor the warranty.

This is gonna be a wild thread lol

I use my dealership but I think it’s a completely different experience at Lincoln vs Ford from what I’ve read on this forum. I think there are a couple factors at play:

1. It’s like any mechanic shop, some are fair and honest and others are not, you can find a great shop or dealership and be completely happy or you can get screwed once and be forever tarnished.

2. My experience at Lincoln has been amazing, some of my first point may play into this but I also think that the fact that I’m going to a higher end dealership makes a difference and this brings me to my second point. At Ford you’re taking your $70k+ vehicle to get serviced at the same place where someone is taking their $14k vehicle to... your not going to get a $70k treatment there. This has been pointed out by a few other people on this forum.

I should add that Lincoln comes to me with a loaner when I need /get service. That’s a major factor in using them and if I didn’t have that option I would probably do the minor stuff like oil and air filter myself.

bill_b · Jul 11, 2019

Artie said:
This is gonna be a wild thread lol

I use my dealership but I think it’s a completely different experience at Lincoln vs Ford from what I’ve read on this forum. I think there are a couple factors at play:

1. It’s like any mechanic shop, some are fair and honest and others are not, you can find a great shop or dealership and be completely happy or you can get screwed once and be forever tarnished.

2. My experience at Lincoln has been amazing, some of my first point may play into this but I also think that the fact that I’m going to a higher end dealership makes a difference and this brings me to my second point. At Ford you’re taking your $70k+ vehicle to get serviced at the same place where someone is taking their $14k vehicle to... your not going to get a $70k treatment there. This has been pointed out by a few other people on this forum.

I should add that Lincoln comes to me with a loaner when I need /get service. That’s a major factor in using them and if I didn’t have that option I would probably do the minor stuff like oil and air filter myself.

LOL Oh I know, I had my flame suit ready when I started this thread LOL.

That's a good point about the luxury dealer probably being a better experience. I wonder if they'd take my Expy in on service

bill_b · Jul 11, 2019

Going_Going_Gone said:
By the time you drive to your preferred auto parts store and buy the oil and filter, you're right at what the Works Special will cost w/o having to do the work. I used to do the routine maintenance on my vehicles until age and common sense convinced me to take advantage of the Quick Lane specials. I plan on hanging on to this vehicle...unless some idiot crashes into it; so I want a history of regular service work that won't interfere with any extended warranty issues down the road. I have learned to avoid the dealerships who employ trade school students (not sponsored interns) as they aren't always as attentive to detail as I would be...like the one time the lug nuts on one wheel were not torqued. Fortunately I figured that out real fast and no damage was incurred other than a second, and final trip to that dealer.

I used the local Toyota dealership for both my highlander/4runner prior to trading them in on the Exp. It was always a great experience imo. This being a new dealership has me on pins and needles.

Flexpedition · Jul 11, 2019

Toyota dealers service Fords every single day. If you've got a good business relationship going already, use them. Receipts go in the glove box regardless of the letterhead.

Dealer for service

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