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Great, that sounds exactly like the AutoNation Ford dealers in our area. Even worse is after every visit, Ford has a marketing company call for me to take a survey on the service experience! Our 15' Explorer Sport has two recalls that I will have the dealer address but for oil changes and such, we go to the Mobil One/Car Wash place not far away.They specialize in the $199 brake fluid flushes and $175 "works" oil changes.