Massage seats

NukeLife · Jan 19, 2020

Just a quick update on this. This problem was fixed this week by the dealership.
There’s a TSB that replaces a wiring pigtail in each front seat.
I have full control now over lumbar and massage functions on both front seats. Controls work on the seats and the center screen.
I can get TSB number off my receipt tomorrow.

aggiegrad05 · Jan 19, 2020

NukeLife said:
Just a quick update on this. This problem was fixed this week by the dealership.
There’s a TSB that replaces a wiring pigtail in each front seat.
I have full control now over lumbar and massage functions on both front seats. Controls work on the seats and the center screen.
I can get TSB number off my receipt tomorrow.

That would be great! I like to always have a TSB covering a totally different issue when I take mine in to get the oil changed...keeps them on their toes. Ha!

How long did that service take once the issue was diagnosed?

star-art · Jan 19, 2020

Looking forward to getting this TSB number. Our 2018 Platinum has similar symptoms. I can press the lumbar button on the side of the driver's seat to access the screen, but the passenger controls won't respond to touch. After an ignition cycle, the controls start responding again. This is an intermittent issue that only happens rarely.

NyackRob79 · Jan 19, 2020

Can confirm our 2018 Platinum has had this issue since we took delivery.

Kmdcolo · Jan 20, 2020

I’m interested too. My 18 is going back on 2/10 to have a “module” replaced. I’ll get details once it goes in.

NukeLife · Jan 20, 2020

The TSB for the massage seats / lumbar controls is 19-2390. :cheers:

star-art · Jan 21, 2020

Well, as of today our "intermittent" problem with the passenger seat controls is no longer intermittent. I can bring up the screen to adjust lumbar and massage, but buttons on the screen for the passenger seat do not respond -- either for lumbar or massage. This is true no matter how many times I cycle the ignition. TSB noted and I will ask that this be addressed the next time we have it in for service.

NukeLife · Jan 21, 2020

That’s precisely how our intermittent problem progressed, Star. Eventually it got to the point where it didn’t work at all.
So far, the SSM fix appears to have done the trick. I will definitely report back if the issue reappears.

spiderman865 · Jan 22, 2020

I found TSB 19-2293 which describes this situation and repair process.

NukeLife · Jan 22, 2020

This is the TSB that was just performed on my 2018 last week.

Massage seats

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