B&O radio

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amichaud

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Have the same issue with my Platinum as several others here have. The best way to describe it is the system has no balls to it. I can comfortably listen to music at 30, as in I can talk to my husband and he can hear me. Same with using the phone, it has to be at max volume or you can't hear the person talking. I've complained several times to the dealer and they have acknowledged it sounds quiet but don't know what to do about it. They have it right now and are trying to come up with a fix. We rented a few expo's before we bought ours which were all limiteds and never noticed an issue with the sound until we bought our Platinum.
 

dlcorbett

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To help out before you take it in, try these steps to see whats wrong:

-cycle through all of your media options to make sure the sound volume and quality is diminished in all options

-change your sound settings, and increase your bass to max to see if the sub is working correctly

-whatever media outlet has the best sound, cycle through all of your speakers to see if they work

This should help isolate the problems so when you take it to the dealer you can show them exactly where to start
 

wakeboarder

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Have the same issue with my Platinum as several others here have. The best way to describe it is the system has no balls to it. I can comfortably listen to music at 30, as in I can talk to my husband and he can hear me. Same with using the phone, it has to be at max volume or you can't hear the person talking. I've complained several times to the dealer and they have acknowledged it sounds quiet but don't know what to do about it. They have it right now and are trying to come up with a fix. We rented a few expo's before we bought ours which were all limiteds and never noticed an issue with the sound until we bought our Platinum.

Is the media Bluetooth? If so, delete all Bluetooth devices from both the truck and the phone. Re-pair them and see if it is better.
 

Eric Mowrer

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If you are using Spotify via Bluetooth then try turning off "Audio Nomalization" in Spotify Playback settings.... worked for me.
 

Anerbe

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Have the same issue with my Platinum as several others here have. The best way to describe it is the system has no balls to it. I can comfortably listen to music at 30, as in I can talk to my husband and he can hear me. Same with using the phone, it has to be at max volume or you can't hear the person talking. I've complained several times to the dealer and they have acknowledged it sounds quiet but don't know what to do about it. They have it right now and are trying to come up with a fix. We rented a few expo's before we bought ours which were all limiteds and never noticed an issue with the sound until we bought our Platinum.


Have you tried your source with another Expedition Platinum? If it's just your vehicle, try a master reset of the system, including deleting all Bluetooth connections.
 
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