Nytimes770
Well-Known Member
Just sharing my experience getting and dealing with a tire blowout while out of town over the holidays.
Was driving from one friend's house to another friend's house - just a 30 minute drive. There was a lot of construction going on and i heard a noise and almost immediately i noticed the tire pressure going down...from low 40s to the 30s to single digits. Luckily i had exited the highway and just a mile from a parking lot i could pull into. It was a cold night and not having changed the tire in this vehicle before i called Ford roadside assistance. They try to automate everything so i didn't even get to or have to talk to a person - they sent me a link via text msg and i used it to put in my info. ETA was 65 minutes or so...after waiting some 45 min i decided to call the service provider and they said they had told my insurance company that they didn't have anyone to send. This was while the app showed an ETA of 20 min and counting down. Of course i was annoyed and i called Ford who verified that with the assigned company, and they said they would send someone else and put a rush on it.
I was fed up so i decided to take matters into my own hands. Got out..figured out how to reel the full size spare down using the long tool. jacked the vehicle up using the scissor jack, got the bad tire off..then roadside assistance showed up with a real jack and took over from there.
I wanted to get the tire replaced rather than driving back 600 miles on the spare..so called around. No one had the exact OEM tire (toyo) readily available, including the dealer. Some didn't even have any tire of another brand the same size available. They all said they would order it from a nearby warehouse and would cost around $250-275 to replace the single tire.
The dealer finally got it in..they had quoted me $265 over the phone. When it was time to pay, he tried to charge me $291. I said wait, you said $265. The "service advisor" sat there tinkering with the computer for several minutes... then he said how does $271 sound? by then i was like ok, let me just pay and get out. The tire was $183 from the warehouse so $90 for mounting, disposing, taxes, shop fees, etc.. And some padded commission for the "service advisor"
Was driving from one friend's house to another friend's house - just a 30 minute drive. There was a lot of construction going on and i heard a noise and almost immediately i noticed the tire pressure going down...from low 40s to the 30s to single digits. Luckily i had exited the highway and just a mile from a parking lot i could pull into. It was a cold night and not having changed the tire in this vehicle before i called Ford roadside assistance. They try to automate everything so i didn't even get to or have to talk to a person - they sent me a link via text msg and i used it to put in my info. ETA was 65 minutes or so...after waiting some 45 min i decided to call the service provider and they said they had told my insurance company that they didn't have anyone to send. This was while the app showed an ETA of 20 min and counting down. Of course i was annoyed and i called Ford who verified that with the assigned company, and they said they would send someone else and put a rush on it.
I was fed up so i decided to take matters into my own hands. Got out..figured out how to reel the full size spare down using the long tool. jacked the vehicle up using the scissor jack, got the bad tire off..then roadside assistance showed up with a real jack and took over from there.
I wanted to get the tire replaced rather than driving back 600 miles on the spare..so called around. No one had the exact OEM tire (toyo) readily available, including the dealer. Some didn't even have any tire of another brand the same size available. They all said they would order it from a nearby warehouse and would cost around $250-275 to replace the single tire.
The dealer finally got it in..they had quoted me $265 over the phone. When it was time to pay, he tried to charge me $291. I said wait, you said $265. The "service advisor" sat there tinkering with the computer for several minutes... then he said how does $271 sound? by then i was like ok, let me just pay and get out. The tire was $183 from the warehouse so $90 for mounting, disposing, taxes, shop fees, etc.. And some padded commission for the "service advisor"
