2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

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OldFordMan

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I had reported the same loss of ignition on my 2004 Expy, although I can't find it now.
There was one code I could get P0186 once in a while. However, I took it to my Tech when I had no codes.
He has a different kind of reader I can't buy, and he got a code related to a Fuel Control Junction Box.
Replaced it (which cost $985) and I have had no more incidents.
Still waiting for another event because the repair was one of three things that could be the cause.
 
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George Hanson

George Hanson

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I sure hope both @George Hanson and @texevora get their issues figured out, I know it sucks to say it, but you may need some council to put some pressure on Ford, even an expensive but well drafted letter from a good firm can get the ball rolling. Be safe!

Wow, thanks for the additional input guys.

Ford still hasn't called like they said they would but I do now know the name/contact-info for the guy our "case" was assigned to -- I will track him down :) .

As for the highlighted text above, just this morning made a mental note to reach out to a lawyer buddy for a referral.

Will report back when I have more info.
 

99WhiteC5Coupe

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Unfortunately most of us on here are dealing with the poor customer care aspect of Ford (and frankly quality too). No one on here enjoys taking their rigs to the service center, over and over and over, but Ford doesn't seem to care. Or at least they care more about making things difficult than they do the customer service side of it. Seriously, they make us all feel like we're imagining these issues, and that we're trying to cheat or something. And when you do furnish things like video evidence, and they still come back with, well I have to experience it, for it to be true!

Eg: my issues with a simple USB port problem. It took four trips to the service center, each one anywhere from 2-5 hours long to troubleshoot and replace one part at a time. When I asked the electrical tech why it was done this way, he said it was because Ford requires them to test things in certain order, one at a time. I said, to me that's pretty crappy, in the sense that why couldn't they gather all of the possible parts first, then troubleshoot them in a single visit. His answer was simply, Ford won't accept returns on ANY electrical part even if it's unused, and that they won't be reimbursed by Ford if it's not done in a certain way. So there I was, 5 total visits (4 with parts) with anywhere from 3 to 10 days in between to get each part. I sort of get the APIM being done alone, its coded to the VIN by the supplier, but the USB cables and ports? those could have all been done at once.

Anyway, when there are service queues about 50 cars deep at all of my local Ford dealers, there are essentially no loaners, and staffing issues at service centers, Ford seems heck-bent on making things even harder to try and reduce warranty liabilities. But in the end the customers are left hanging. And I get my next statement is MHO, but walk into the service center of a Ford dealer, then say Lexus or Acura. They all cost about the same now (in fact ours are in many cases even more), but the service is way different. I have to take my wifes car in finally, the first unscheduled service visit on a 5yr old Acura, as its leaking A/C refrigerant. Meanwhile, my Expy that cost roughly 2.2X what hers cost, has been in over 25 times in 3 yrs. When quality appears to be job 10, I sure wish their service at least felt better, but I believe this is symptomatic of issues all the way up the top (again MHO). And I get it, many folks can simply dump their rigs, go buy something else at $20K over asking, and be done with it, but I sure can't/won't.

I sure hope both @George Hanson and @texevora get their issues figured out, I know it sucks to say it, but you may need some council to put some pressure on Ford, even an expensive but well drafted letter from a good firm can get the ball rolling. Be safe!


I have a 2015 Expedition Limited 4x4, purchased new, and still under the Ford Premium Care Service Plan.

I was having transmission shuddering issues, and made an appointment at my Ford dealer (it took 8 days for the first appointment).

While the technician was driving the vehicle, the transmission failed. He spoke to me in person, and said due to the trouble codes he retrieved, a new transmission would have to be installed.

After confirming this with the service advisor, I got a ride home - with a promise of a loaner in a day or so (I did get the loaner and my plan paid $35 per day for it).

Later, the service advisor called me and said they dealership was required by Ford to remove and disassemble the transmission, then send pictures of the damaged part(s) to Ford Warranty - before repairs would be authorized.

I told him the technician said I would receive a new transmission. The advisor said it was up to Ford, not the dealership.

It took 42 days for the transmission repair - due to lack of parts availability from Ford. After pickup - I had to return the vehicle for an additional 9 days for more repairs.

Had I not had the Ford Premium Care plan - I suspect the dealership would have quickly installed a new transmission and sent me on my way (with a large repair bill).

Ford is doing everything it can to delay repairs - especially for customers that bought their vehicles new and bought the Ford service plan.

Never again.
 

5280tunage

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I have a 2015 Expedition Limited 4x4, purchased new, and still under the Ford Premium Care Service Plan.

I was having transmission shuddering issues, and made an appointment at my Ford dealer (it took 8 days for the first appointment).

While the technician was driving the vehicle, the transmission failed. He spoke to me in person, and said due to the trouble codes he retrieved, a new transmission would have to be installed.

After confirming this with the service advisor, I got a ride home - with a promise of a loaner in a day or so (I did get the loaner and my plan paid $35 per day for it).

Later, the service advisor called me and said they dealership was required by Ford to remove and disassemble the transmission, then send pictures of the damaged part(s) to Ford Warranty - before repairs would be authorized.

I told him the technician said I would receive a new transmission. The advisor said it was up to Ford, not the dealership.

It took 42 days for the transmission repair - due to lack of parts availability from Ford. After pickup - I had to return the vehicle for an additional 9 days for more repairs.

Had I not had the Ford Premium Care plan - I suspect the dealership would have quickly installed a new transmission and sent me on my way (with a large repair bill).

Ford is doing everything it can to delay repairs - especially for customers that bought their vehicles new and bought the Ford service plan.

Never again.
I can't imagine your frustration. I cannot (and will not) be the guy that buys a new car every 3/36, so for me, with the cost of every little thing on these, I will always buy a factory warranty (like my $1200 tail light that was cracking from the inside out). your story sort of makes me sick though! What a pain.
 
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George Hanson

George Hanson

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Oh my!

Don't have time to write it up this minute but boys this is getting interesting!!

Will try to write it up tonight...

The Good: Finally got to an amazingly helpful "supervisor" at Ford.

The Bad: Dealer has been caught in a stone cold lie.
 
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George Hanson

George Hanson

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RECAP:

Mon. 5/16 > dealer service tech inspects vehicle says Ford is "aware of the issue but there is no current fix or parts available" but "we will open a case with Ford and work with them to get a loaner, should hear back in 1-day".

Wed. 5/18 > after 2-days of being ghosted my sister goes to dealer in person and speaks with service tech, he goes in back and huddles with Service Manager for 10-12 minutes and Service manager trots out and tells my sister "Ford has no solution and there's nothing we can do and we'll just turn the vehicle back over to you" -- we decline the offer.

Thurs. 5/19 > I speak with service tech, he's playing keep-a-way and promises to have Service Manager call me back, doesn't happen. I call Ford direct and open a case, promised a call back in "1 business day".

Fri. 5/20 > no call from Ford, I call them. I'm given the name of a "case manager" but he's "not available" and will call me back "at his earliest convenience"...LOL. I send email to Service Manager mentioning the call-back promised by the service tech, no reply.

Mon. 5/23 > nothing.

Tues. 5/24 > to my surprise Service Manager actually calls back. Politely, I light him up about the lack of follow-through on what was promised by the service tech and he feigns innocence, promises to research and follow-up.

Wed. 5/25 > after 4 phone calls and 1-hour of talk & hold time low-and-behold, I am connected with a "supervisor". This person could not have been more polite & empathetic, and fully heard me out. We had a great conversation and I provided some supporting documentation by email.

My email was confirmed with a message saying "I received your email and am on the phone with the dealer now" and literally less than 1-hour after out initial call SUPERvisor was calling me back to give an update -- wow.

In-Closing: Dealer lied about the lack of "a published repair" and "parts" availability. In fact, the technical support department gave very specific recommendations on the proper steps to take to make a repair, and the exact parts to be used. While we were on the call the SUPERvisor even confirmed to me said parts are readily available and not on backorder.

Dealer technician painted himself into a corner after being asked directly "why was the advised course of action to make this repair not taken", he folded his cards and said "I will have to have my boss (Service Manager) call you back"...

Personally I think the answer is because the Service Manager over-ruled the technician and decided the best course of action was to just blow my sister off.

We're a long way from resolution but my sense is it was a very bad afternoon for the service department at the dealer in question...

...stay tuned mates...
 
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George Hanson

George Hanson

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Service Manager called back today...

...Expedition loaner will be provided early next week and repairs will commence as soon as the parts arrive.

Parts mentioned include the "main control separator plate" and inspecting the "park paw actuator rod/gear (sic) for any damages" and "if there are any damages to replace the main control"…

...any of that make any sense? (calling from memory, didn't get anything in writing)

Cheers fellas...

@texevora @5280tunage
 

Zig10

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Service Manager called back today...

...Expedition loaner will be provided early next week and repairs will commence as soon as the parts arrive.

Parts mentioned include the "main control separator plate" and inspecting the "park paw actuator rod/gear (sic) for any damages" and "if there are any damages to replace the main control"…

...any of that make any sense? (calling from memory, didn't get anything in writing)

Cheers fellas...

@texevora @5280tunage
That's pretty interesting. The main control separator plate is the back side of the valve body, and I can't say I can recall ever hearing of one go "bad", personally. I can see why the service department didn't want to do the job, because it's a pretty cheap part and they probably don't get a lot of labor hours from Ford to do the work. It can be a pain in the @$$ to change if you drop a spring or check when the plate comes off, though.

Good luck, and I hope this fixes up your sister's ride.
 
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George Hanson

George Hanson

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I can see why the service department didn't want to do the job, because it's a pretty cheap part and they probably don't get a lot of labor hours from Ford to do the work.

Seems to me when you sign up as a “Ford dealer” there’s an implicit expectation/responsibility to do the right thing for the customer in a situation like this — especially so given the stark safety risks present.


Good luck, and I hope this fixes up your sister's ride.

Thanks.
 

Zig10

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Seems to me when you sign up as a “Ford dealer” there’s an implicit expectation/responsibility to do the right thing for the customer in a situation like this — especially so given the stark safety risks present.




Thanks.
Oh, I wasn't defending the dealer at all, and I hope the service manager gets canned just for pulling that BS.
 

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