2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

Sounds familiar...WTF.

Loaner in hand as of yesterday.

No visibility on timing of repair but the dealer is now fully compliant after I managed to get a “supervisor” from Ford to hear me out…

…she has been the bomb and it’s pretty much been smooth sailing ever since.

Thanks to all for the input/ideas.

Cheers fellas…

So it just gets more bizarre…

…dealer called back and said it was determined the parts fix was no longer the proper solution and they were going to replace the entire transmission…

…then the hail storm hit and destroyed every automobile on the lot ‍.

Getting with a lawyer soon to figure out our options .

Any update on how this all played out?!

My 2018 MAX with 56,000 miles just started having the power loss transmission problem yesterday. The warning popped up in Ford app and wrench symbol on the dash. After parking and turning it off, wrench symbol went away but the same power loss issue on the highway happened 6 or 7 times today. No new warning notifications popped up and the wrench symbol also did not reappear at all today. The Ford app says vehicle health is fine and no issues found or recorded.

Calling dealership service department on Monday. I have the $0 deductible 8 year/100,000 Ford PremiumCare ESP.

aporthole said:

Any update on how this all played out?!

My 2018 MAX with 56,000 miles just started having the power loss transmission problem yesterday. The warning popped up in Ford app and wrench symbol on the dash. After parking and turning it off, wrench symbol went away but the same power loss issue on the highway happened 6 or 7 times today. No new warning notifications popped up and the wrench symbol also did not reappear at all today. The Ford app says vehicle health is fine and no issues found or recorded.

Calling dealership service department on Monday. I have the $0 deductible 8 year/100,000 Ford PremiumCare ESP.

Click to expand...

It was an absolute battle of the most miserable kind but ultimately we did prevail -- a brand new transmission was installed and the problem no longer exists.

The dealer (part of the Van Horn Group) FULLY embodied every, single, negative, characteristic, a dealer could possibly fall down on...and they were some of the most dishonest people we have ever encountered -- ever.

Bottom line, if your dealer is uncooperative you MUST get Ford Corporate involved -- they saved the day for us.

Specifically, if need be, try to get Cayla in Houston in your corner. If it gets sideways reach out to me directly and I will provide you her contact information.

Absent a new transmission this problem will not go away for you...

Cheers mate.

PS...after insisting they couldn't/wouldn't pay for the hail damage we came off the top-rope with a flying suplex and they covered that too

The more I read about these incidents with Ford and their dealers, and having experienced several situations myself, I'm thinking no more Ford Vehicles for me.

aporthole said:

Any update on how this all played out?!

My 2018 MAX with 56,000 miles just started having the power loss transmission problem yesterday. The warning popped up in Ford app and wrench symbol on the dash. After parking and turning it off, wrench symbol went away but the same power loss issue on the highway happened 6 or 7 times today. No new warning notifications popped up and the wrench symbol also did not reappear at all today. The Ford app says vehicle health is fine and no issues found or recorded.

Calling dealership service department on Monday. I have the $0 deductible 8 year/100,000 Ford PremiumCare ESP.

Click to expand...

Left it with the service department today. They said they need to tear the whole transmission apart and they will need to keep my car for at least a month. They said it isn't safe to drive but their one transmission tech won't be able to even start on it for at least 2 weeks and then will need to photograph each component pulled out to send to Ford, have it approved, parts sent, and then put it all back together. They no longer have any loaner vehicles as they sold them all off. They don't have any partnerships with rental places so I'm supposed to go rent something myself. The service plan pays out $35/day for up to 10 days for a rental and the cheapest car I can get is $47/day. Ugh.

aporthole said:

Left it with the service department today. They said they need to tear the whole transmission apart and they will need to keep my car for at least a month. They said it isn't safe to drive but their one transmission tech won't be able to even start on it for at least 2 weeks and then will need to photograph each component pulled out to send to Ford, have it approved, parts sent, and then put it all back together. They no longer have any loaner vehicles as they sold them all off. They don't have any partnerships with rental places so I'm supposed to go rent something myself. The service plan pays out $35/day for up to 10 days for a rental and the cheapest car I can get is $47/day. Ugh.

Click to expand...

Yeah the Van Horn ppl told us the same thing until Cayla lit a fire under their lame a**es and voila...

...we had a loaner in 2 days!!

GlennSullivan said:

The more I read about these incidents with Ford and their dealers, and having experienced several situations myself, I'm thinking no more Ford Vehicles for me.

Click to expand...

same

George Hanson said:

Yeah the Van Horn ppl told us the same thing until Cayla lit a fire under their lame a**es and voila...

...we had a loaner in 2 days!!

Click to expand...

Hi George,

I'm thinking it may be time to get Cayla's information from you. The dealership has now had my vehicle for almost 7 weeks. The replacement parts required to rebuild the transmission are completely unavailable from Ford. The dealership has been attempting to contact other dealerships searching for the parts but no one has them and Ford has no ETA on when or even if they will be available. The dealership can see that Ford has multiple rebuilt transmissions available if we could get a full replacement approved by Ford. They put in a request for it already and it was denied. They have resubmitted the request but it has not been approved and no one from corporate seems to be getting back to them.

I know you mentioned that Cayla is in Houston so I'm not sure if she'll be able to help us up here in Washington State, but I'm hoping she can at least refer me to the correct person. We've spent so much time on the phone with Ford already and they keep telling us there's nothing they can do.