No delivery

Well ordered an Expedition Limited in early October, built the end of May, still sitting waiting to be shipped. ETA is end of July but that keeps changing. 9 months now and still waiting. This is just stupid.

smeyers said:

Well ordered an Expedition Limited in early October, built the end of May, still sitting waiting to be shipped. ETA is end of July but that keeps changing. 9 months now and still waiting. This is just stupid.

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A classic example of how Ford has no concern for its customers that have ordered new vehicles.

I wish you luck.

I ordered in November. Still do not have the Expedition. It was off of chip hold and build the first week of May. It is sitting at the railyard to be shipped waiting on a train.
They say that I should get it by the end of July. I feel like I am in the old Soviet Union waiting on the one car I could get in my lifetime.

This is the last time I will ever order a "specific" car from Ford. If it is not on the lot I will not purchase it.

park city guy said:

I ordered in November. Still do not have the Expedition. It was off of chip hold and build the first week of May. It is sitting at the railyard to be shipped waiting on a train.
They say that I should get it by the end of July. I feel like I am in the old Soviet Union waiting on the one car I could get in my lifetime.

This is the last time I will ever order a "specific" car from Ford. If it is not on the lot I will not purchase it.

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The auto industry has cleverly transitioned to a business model of lower output, creating a higher demand - which will last for years.

I suspect they will continue to operate like this, so they can build vehicles with confirmed buyers - instead of having to offer incentives and pay for advertising.

I pity the person that needs a quick vehicle replacement (totaled due to fire, accident, etc - or stolen). Not only will they have to pay a high price - they many not be able to find anything close to what they need or want.

Ordered in October. Manufactured at the end of March, chip hold until the end of May, and it's been awaiting shipping ever since. Tracking keeps delaying the shipping estimate, one week at a time, except it bumped back two weeks just before the long weekend.

I gotta say that I like other members here have read 100's of posts about the new delivery issue. I can't help but wonder if the chip/parts problem has something to do with a trade hassle with China from the last administration. I get the covid factor but we are getting our ass's kicked here.

Consider yourself lucky I would back out , recall laden vehicles. I cannot dump ours fast enough.

The problem is not with China, rather it is with the Ford Motor Company. Ford gets all of its chips from a single factory in Japan. The same one that most other companies get it from. When the pandemic started FMC decided they had too much inventory and CANCEL all of the chips it had on order. Then when they saw they did not have enough chips to meet demand they replaced orders and were at the back of the line.

The factory in Japan had a fire and was closed for repairs for several weeks. Once they were back up the FMC order was still at the back end of the line. Then there was an earthquake impacting the same factory resulting in another shutdown.

In the meantime, they have moved to make more e-cars using even more chips.
They do not have any kind of an expide process in place to get cars built and shipped on a first in first out basis.

The people at FMC do not understand customer service and just in time manufacturing. Henry Ford is rolling over in his grave

It's not true that all chips come from a single factory in Japan, and it's not necessarily true that everything is on hold due to chips. Ford Motor Company makes very few components that use chips, and if you visit an assembly plant, there's no "chip installation station." Instead, Ford (and other OEMs) purchase components from suppliers, and these suppliers purchase chips, globally, from many, many chip fabricators, from all over the planet. They'll all having issues, especially with the less profitable, older-design chips (the ones that take a lot of room on the silicon; instead of getting, say, 1000 chips out of a sheet, old, big chips might yield 100 chips on a sheet. That's vastly simplified.)

For example, Ford might not be shipping engines from Windsor because Bosch can't supply a pump, because Bosch couldn't get a critical rectifier chip from their supplier in Croatia, and can't supply the pump. This is legitimately the result of a microchip shortage, and it's being reported this way, but it's not because Ford didn't project enough chips. It's because Ford didn't project enough pumps. Or windshield wipers. Or MAP sensors. And so on. Anything at all that uses chips.

And even if Ford (and GM and Stellantis et al) had projected enough chips, there's still a generalized chip shortage globally. Just because you've placed an order doesn't mean you're going to be at the front of the line. The OEMs don't use Raspberry Pi's, but I defy you to find one widely available at non-scalper prices. And everyone uses Allen Bradley or Siemens controls. Good trying to buy a PLC, whether or not you're building cars in Mexico or washing machines in Michigan or vacuum cleaners in China. You're not getting your components without waiting half a year.

This isn't a problem unique to Ford, and it's highly unfair to blame Ford for cutting supplier projections when then entire freaking world did that same thing when things shut down in March 2020.

I'm pissed that my Expedition has been sitting in a parking lot since March waiting for "chips," but I'm more pissed that it got its "chips" in late April and is simply waiting for space on car carrier trailer. But I also can't get a PLC, a Raspberry Pi, another PS5, or new Macbook, because the whole freaking world is demanding more silicon than anyone can currently make.

park city guy said:

The people at FMC do not understand customer service and just in time manufacturing. Henry Ford is rolling over in his grave

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This is definitely an important point. Big part of customer service is communication - and I think a lot of my frustration is just from Ford setting some unrealistic expectations and then not communicating what's really going on. I placed my order 11/23, their original build date was 3/16 or whatever. It took right up until 3/16 to communicate that it probably wouldn't be built by then. I then got an update that it was set to be complete by 6/5 - which was great and it was done on time. The problem is they also said that meant that I would have it delivered by end of June with whatever deliver window of a week they gave me. The last day of that window, I got an update that there was a delay and it would be delivered 7/6-7/12 - and shockingly enough it's still not here with no update out of them as to whether it's in Kentucky, on a car, in Portsmouth NH where it's supposed to be or anything.

The reason I ordered this thing was so that in our growing family, we could actually start going places for weekend trips and what not since we drive everywhere. Right now we have to either plan on taking two cars, or say "well maybe we'll just go next weekend since the car is supposed to be in any day now" and sitting here watching my summer go by, while adding miles on the vehicle we're trading in. It's just ******* irritating.