Safety Recall 22S36 - Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles - Underhood Fire

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HazBeen

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Neuralfraud's go-to-the-dealership strategy is a good one.

Service cannot order parts for your vehicle unless it's at their dealership, so reporting-in-person at the Service Department may be fruitful.

This latest Dealer Bulletin clearly states Ford is paying dealers extra money to provide you a flawless experience.

It may take a while for dealers to filter down to floor personnel their role of putting you into a rental, but you having the Dealer Bulletin in-hand to give to the Service Writer, should diminish them saying they don't know what you're talking about.

Latest Dealer Bulletin is attached below -- Print all the pages and take them with you.
 

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  • Safety Recalls 22S36 (LD) Supplement 3 & 22S48 (HD) Supplement 1 - Dealer Bulletin - July 18, ...pdf
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Rob6805

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Just got notified today via the FordPass app that they are now offering a rental to anyone who requests it AND everyone is getting a $500 debit card. Pretty nice, but they should have stepped up much sooner. Glad someone at Ford got a clue and they are finally taking care of their customers.
 

99WhiteC5Coupe

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So looks like the timing is good to make an appointment, evidently it takes a couple days for the service department to actually get the facts and get things rolling with ford.

just talking on the phone got me nowhere, they were literally like "uhh i dont know what you mean...rentals...we dont have rentals..." Basically noone knew anything about this recall program other than the recall existed and they dont have parts.

Now I'm in a '22 Suburban LT free of charge.

Once they call ford, they get the real info, and of course if you have CONDITIONS such as... you have to park in a parking garage, for instance, for work - even, then ford will take care of you until the recall is fixed - this is right along with what @HazBeen posted

The relationship with enterprise is worth a heavy discount, so yeah they should be able to put you in something similar without having to incur out of pocket expense.

It sure would be a dream for them to call me and say "hey we got the parts and your vehicle will be fixed by Saturday!" lol

until then.... I guess I can live with a Suburban LT... and let me tell you - it doesnt come close to the Expedition limited. This one has literally no additional features...its bland, its blah, the steering wheel feels weird, the pedal position is like Barb's Scalloped Potatoes - Fvcked!


But the Suburban isn’t under a safety recall with the potential to catch fire while parked.
 

bjohnson425

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Just got notified today via the FordPass app that they are now offering a rental to anyone who requests it AND everyone is getting a $500 debit card. Pretty nice, but they should have stepped up much sooner. Glad someone at Ford got a clue and they are finally taking care of their customers.
Where are you seeing these messages I haven’t received any messages regarding the recall besides the 2 recall warnings that just gives details about the recall.
 

Rob6805

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Where are you seeing these messages I haven’t received any messages regarding the recall besides the 2 recall warnings that just gives details about the recall.

In the app. Top right corner. Account -> message center.
 

wakeboarder

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Here's what confuses me a bit about the ford notice and some of the information recently released on the web. From what it looks like, the maintenance procedure effectively involves disconnecting what I can only assume is a ground wire (I only say ground here as for one, it's black with purple trace, but also if it was +, what ever is connected to it would for sure no longer work), and heat shrinking it, apparently due to a bad PCB design. So I ask the question, is this simply that the trace on the PCB can't handle the potential current? Or is it that there's a trace too close to it and they eventually arc? Either way, this screams like the PCB should actually be replaced rather than just cutting and hiding a wire? Are we getting a half-rump fix, possibly due to supply chain issues and bad press? Luckily this doesn't impact me so far, but who knows, certainly could expand. I just fear for others.

In this world where so many are out there breaking into vehicles, stealing vehicles, cutting off cats, to tell people to park outside begs the question of where does Ford's liability in this end?
In regards to the HD fan, it appears that 1035B pin 47 black w/ violet stripe is not used. It shows up in the schematic for the standard fan to provide the step from low to high speed. If the defect is in the area that this wire connects, it does seem like a robust resolution.
HD fan = brushless
Standard fan = brush
You will notice that relay 2 is not shown in the brushless diagram. You may be correct about a PCB defect causing the issue. It probably starts as a “high” resistance short that generates heat and not enough current to pop a fuse.
Note: this is the diagram for a 2019, which is not covered in the recall. If there were changes in the wiring between the 2019’s and 2021’s then everything I said above is null and void.
FAFA1D06-274F-407E-A0FD-9F69E63CA431.jpeg
 

neuralfraud

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This is nuts. I went to the stealership to get the jack from my expy since my rental Burban didn't come with one...they say they can't get it right now because it's being worked on and almost done. So yeah, good on Ford for that one... Impressive.
 

neuralfraud

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Since nobody asked, Dropped off Monday, Dealer called Tuesday with a rental, was fixed today.

Ask your tech to explain the procedure. Make sure they didnt miss anything... and ask if they removed the old relay and fuse while you're at it. It looks like some folks might just be leaving them like they do with the HD cooling fan fix.

And of course, you can always check for yourself, not a big deal.

Extremely happy to have my ride back and in time for this upcoming trip.

Also, big thanks to everyone who has been posting timely updates and service procedure information.
 
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