Rear Entertainment Problem

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austinreiter

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Omg thank you so much. This was driving me nuts. I have a brand new 2022 expedition and this has been happening constantly and draining my battery. I’ve had to Jump the car twice which is crazy for such an issue. The dealership basically didn’t care or thought I was dumb because I couldn’t reproduce the issue on the spot.

So this reset without having to be extreme and disconnect the car battery (which is what I was doing). Does anyone know if this somehow is a permanent fix? I’m skeptical that if both screens have the same issue that a simple power reset fixed it. Either a circuitry issue or software issue. It makes no sense that the screens aren’t tied to the car power and don’t shut off when the car shuts off. If that’s by design that’s poor design
 

bbbyrd5

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thanks, it worked. Question is how long before we have to reset once more....
I had the same problem. 5 day old 22 expedition and first one dvd blinked out and then the other one day later. I did what you said and it worked on both. I just don’t understand why this would happen but like you said , cross my fingers and hope both stay working. $1995 is not cheap for two players so I hope they keep working. Thx for the tip.
 

bbbyrd5

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Omg thank you so much. This was driving me nuts. I have a brand new 2022 expedition and this has been happening constantly and draining my battery. I’ve had to Jump the car twice which is crazy for such an issue. The dealership basically didn’t care or thought I was dumb because I couldn’t reproduce the issue on the spot.

So this reset without having to be extreme and disconnect the car battery (which is what I was doing). Does anyone know if this somehow is a permanent fix? I’m skeptical that if both screens have the same issue that a simple power reset fixed it. Either a circuitry issue or software issue. It makes no sense that the screens aren’t tied to the car power and don’t shut off when the car shuts off. If that’s by design that’s poor design
I had the exact same problem. I own a ford dealership and this is my wife’s car so I think ford is going to be hearing about this.. dang
 
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dgq68

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Hey, not sure if you guys are also experiencing this, but now the problem is that the TVs are not shutting down when the car does. I keep finding that they are draining my battery if the car sits for a day or two. I actually have them unplugged full time now and will replug for times my kids are in the car. This is super disappointing. Thinking i need to put a switch somewhere to kill power to them rather than having to plug and unplug.

Ford really needs to figure this out.
 

BigVette

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Here is what I found out. Dealer had my truck for a week and I don't think they really learned or did anything. They talked with VOXX but so did I. I also called and spoke to a tech at VOXX and this is what needs to happen. I had already updated the firmware in the settings, (Fire OS 7.2.9.1 (PS7291/2964)), but the key here is that you have to remove power and let the system do a good hard re-boot. The VOXX tech said remove power and then apply the update, I did it in reverse and so far so good. He said that this 2964 update was the update to correct this power issue where they are not powering down.

Now, the dealer tech in their infinite wisdom, I do not believe ever took power off the system. There are 8 grommets that you use a interior trim tool to remove, in order to remove the top portion of your seatback (on our Lincoln seats anyways,) as that is where you get access (from the front) to the two connectors for the RSE. I asked the VOXX tech why don't I just disconnect the negative on the battery and remove power from the vehicle that way, instead. He said sure, you could do that, too. As long as you're certain you're getting 12v from the pin in the connector, of course. Let's face it, this is a known issue and I don't think Ford/Lincoln has anything miswired. So after screwing around with my truck for four days, they finally parked it back in the lot for the weekend. The dealer/VOXX had come to the conclusion that if the update didn't work, they needed to replace the RSE units.

My Left unit already needed to be replaced because the screen was scuffed in transit, so I will still need at least that one unit, regardless. However, when I found out Monday that VOXX had no units to ship and they didn't know when they would, I told the dealer that I'd like to pick up my truck ASAP and we can wait on the parts to come in. They said I could pick it up the next day which I did, only to find out that it had been dead as a doornail for days now. This dealer's lot is full and I cringed having to leave my new truck that we paid good money for, on their lot with the potential for a door ding.

We had to jump-start our new truck with just 400 miles on it, but we couldn't even get in the vehicle because they parked another Corsair too close to the driver's door. I had to drive my truck home with the windows down in the mid 90's, no a/c, cameras, or radio, because the battery didn't have enough charge. When I got home I put it on my Cetek charger but after that power loss, the update finally took and my RSE units correctly powered down when the vehicle was shut off. The next time however that I used the units, the one on the Left stayed on so I removed power again for about half an hour, reconnected the negative on the battery and it powered off with the vehicle again. I attempted to see if new updates were available and they were not, but it did give me a prompt to install the update so I did that and we'll see again what happens. I think it needed to finish installing the update and hopefully, it will power off with the vehicle the next time we use the Left RSE.

VOXX knows what is going on more than anyone at Ford/Lincoln.
 
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BigVette

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FWIW... Last two days my wife took her Navigator to work neither of the RSE units even turned on. Ridiculous.
 

HazBeen

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***Update*** SSM 51127, issued today on this topic, states in part:

"An over-the-air (OTA) software update is coming on 14-Oct-2022 to remedy this concern... After 14-Oct-2022, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their account. The Amazon entertainment system software OTA update will happen automatically as soon as account is connected."

Full text of this Special Service Message:

SSM 51127 2022 Expedition/Navigator - Rear Seat Entertainment Screens Staying On - Battery Drain

Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update is coming on 14-Oct-2022 to remedy this concern. In the interim, remove fuse F24 in body control module (BCM) for two minutes and reinstall, the screens should power back on. Touch each display, select Settings > Network > Turn Off Wi-Fi. Customers can still use the HDMI, and USB ports to connect an external device but Amazon FireTV will not be available until the OTA update. After 14-Oct-2022, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their account. The Amazon entertainment system software OTA update will happen automatically as soon as account is connected.
 

tank587

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I received my 2022 Expedition XL MAX back in July..went on vacation in the beginning of August...thats when I noticed issues with my monitors..my passenger side just glowed and was really hot..dealership looked at them after I returned from vaca and after the battery was drained due to the monitors staying on..they found nothing wrong saying that I need to physically turn off the monitors off and they SHOULD NOT turn off with the vehicle powering off...I contacted my sources even at the plant where the truck is built..everyone disagreed with the dealership..however..I could not get any help from Ford..just this weekend..I got a notice when I went to start my truck using my ford app saying that my truck was in a deep sleep..battery is dead again...got a jump..now the passenger side is back glowing..even after the dead battery...I have done a lot of ground work trying to figure this out running into dead ends..the dealership said yesterday that it should be an Air Update to correct the problem issued on the 14th..not too sure if this would work..I just hope my truck start this morning so I can make sure my daughter makes it to school on time...TOO MANY ISSUES WITH AN EXPENSIVE BRAND NEW VEHICLE
 
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dgq68

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I actually kept my wires disconnected when my kids were not in the car and reconnected them when they are in the car. If the OTA update doesn't help, will consider installing a switch to cut and supply power to the monitors. Can't be expected to go to the back of the truck each time you leave to turn them off and then sometimes they don't turn off anyway.
 
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