So, it's finally here! Got the call this morning.
Quick question regarding the PCOs.
I received one earlier this year for $2,500. It said it was for a new F-150, SuperDuty, or Expedition and that it excluded a few specialty vehicles as well as A/D/Z plan. I confirmed a few times previously that they could see the PCO attached to my name - both the dealer and Ford marketing said this.
Today, the dealer is telling me that they can't see the PCO. First they said it's because you can't use it with the X Plan (which I'm using), but the card I have doesn't list the X plan as being excluded - only A/Z/D plans. Next, they're saying it's because I ordered an Expedition Max and not "an Expedition" and the card says "Expedition"..
Is there any truth to this? Smells off to me...
Thanks!!
Quick question regarding the PCOs.
I received one earlier this year for $2,500. It said it was for a new F-150, SuperDuty, or Expedition and that it excluded a few specialty vehicles as well as A/D/Z plan. I confirmed a few times previously that they could see the PCO attached to my name - both the dealer and Ford marketing said this.
Today, the dealer is telling me that they can't see the PCO. First they said it's because you can't use it with the X Plan (which I'm using), but the card I have doesn't list the X plan as being excluded - only A/Z/D plans. Next, they're saying it's because I ordered an Expedition Max and not "an Expedition" and the card says "Expedition"..
Is there any truth to this? Smells off to me...
Thanks!!