2022 Expedition - Schedule for production ?

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Skud

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So, it's finally here! Got the call this morning.

Quick question regarding the PCOs.

I received one earlier this year for $2,500. It said it was for a new F-150, SuperDuty, or Expedition and that it excluded a few specialty vehicles as well as A/D/Z plan. I confirmed a few times previously that they could see the PCO attached to my name - both the dealer and Ford marketing said this.

Today, the dealer is telling me that they can't see the PCO. First they said it's because you can't use it with the X Plan (which I'm using), but the card I have doesn't list the X plan as being excluded - only A/Z/D plans. Next, they're saying it's because I ordered an Expedition Max and not "an Expedition" and the card says "Expedition"..

Is there any truth to this? Smells off to me...

Thanks!!
 

CGalex

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So, it's finally here! Got the call this morning.

Quick question regarding the PCOs.

I received one earlier this year for $2,500. It said it was for a new F-150, SuperDuty, or Expedition and that it excluded a few specialty vehicles as well as A/D/Z plan. I confirmed a few times previously that they could see the PCO attached to my name - both the dealer and Ford marketing said this.

Today, the dealer is telling me that they can't see the PCO. First they said it's because you can't use it with the X Plan (which I'm using), but the card I have doesn't list the X plan as being excluded - only A/Z/D plans. Next, they're saying it's because I ordered an Expedition Max and not "an Expedition" and the card says "Expedition"..

Is there any truth to this? Smells off to me...

Thanks!

that's a hard one to call. it comes down to is XP Max a separate model or is it a trim option? It's kinda in that clear as mud gray area.

looking at a pair of window stickers I have (one I ordered-XP, and one I actually bought-XP MAX) I would lean more that you should get that deal. The first line of stickers say Expedition or Expedition Max, but the 2nd row row where it gets vehicle specific (which your card gets into specifics of what is and is not included) with model year and more, and both say "2022 EXPED. LTD STEALTH 4X4" in my case. If they want to say the deal is for a new 2022 Expedition, your sticker says that on 2nd row even as a "Max". I hope you win out.

Alex
 

29twonine

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So, it's finally here! Got the call this morning.

Quick question regarding the PCOs.

I received one earlier this year for $2,500. It said it was for a new F-150, SuperDuty, or Expedition and that it excluded a few specialty vehicles as well as A/D/Z plan. I confirmed a few times previously that they could see the PCO attached to my name - both the dealer and Ford marketing said this.

Today, the dealer is telling me that they can't see the PCO. First they said it's because you can't use it with the X Plan (which I'm using), but the card I have doesn't list the X plan as being excluded - only A/Z/D plans. Next, they're saying it's because I ordered an Expedition Max and not "an Expedition" and the card says "Expedition"..

Is there any truth to this? Smells off to me...

Thanks!!
I call BS on that! My Expedition (Max) is due at the dealer any day now and as far as I know, I’m getting the $2500 offer.

Plenty of others on here will hopefully chime in since we’re finally getting these vehicles delivered.
 

Skud

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The dealer said to call ford. I called ford and they’re also saying that they can’t see any PCOs in my name. I don’t know why that would be as they could see it before.

Unfortunately, the PCO card is somewhere in a box. We recent moved and it’s packed away. I had stopped looking for it because I called in and they said they could see it and didn’t need the card. :disgust:
 

balthisar

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My car has finally arrived. Buying the car with X Plan. Dealership tried to tell me that if I finance the car I’m required to use Ford Credit since I’m buying with X Plan. I’m 99% sure that’s not true. Can anyone help confirm?

Also, can they also apply price protection with x plan?
You can pay cash or bring your own financing with X Plan. Dealer may be unwilling to provide financing with anyone but Ford Credit, but if you bring your own, it's exactly like cash from their perspective.

All customer ordered vehicles are price protected.

(I am a Ford salaried employee, but do not work in finance.)
 

29twonine

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The dealer said to call ford. I called ford and they’re also saying that they can’t see any PCOs in my name. I don’t know why that would be as they could see it before.

Unfortunately, the PCO card is somewhere in a box. We recent moved and it’s packed away. I had stopped looking for it because I called in and they said they could see it and didn’t need the card. :disgust:
Ugh that sucks. Mind came through on the Ford app, so I just have the screen shot with the code on it, never had a hard copy to start with.
 

JohnSC

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Good attitude—great way to cultivate a repeat customer.

Who knows if his story is true.....I've always gone directly to the sales manager to order cars. They typically have a stronger and longer-term vested interest in the dealership's sales. They're usually in that position for a reason, and I've found their attitude and customer relations style is usually a good litmus test for the dealership and what your experience there will be like.
I am really not sure what to think about that local dealer. They are the only Ford dealer in a fairly large city, so they have a pretty good location. But I see a fair amount of cars around with the sticker logo on the back from the dealer I ordered my replacement order from, which is about 35 miles away. I did talk to the local store sales manager - he wasn’t really interested in talking, he pushed me off to the sales critter and “Billy”, the guy who sits in the front glass office all day and runs the computer terminal. Maybe I offended him by wearing a mask into the building?
I did tell them we just moved here from 1000 miles away, and that I have bought several Fords (Flex, Escort, Mustang, Fiesta, Cortina in order most recent to oldest) going back over the years and would come see him any time I needed a new car. It just did not seem to motivate them. And to a retired guy, an extra 35-40 minutes one way drive is not too big a penalty to feel good about the relationship with the business.
 

nationalgallery

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I did talk to the local store sales manager - he wasn’t really interested in talking, he pushed me off to the sales critter and “Billy”, the guy who sits in the front glass office all day and runs the computer terminal.
Over the years of buying cars I've had that happen, where the sales manager quickly escorted me to a sales guy on the floor who 'would take good care of me.' I would usually chat with the sales guy for a few minutes and then leave....

At the dealers where I've been a repeat customer (I ordered 4 Navigators in a row from one dealer, 3 Corvettes from another), the sales manager invited me to sit down with him in his office, asked what I was interested in, went through the explanations of different models and options, wrote up the order, and personally followed through thru delivery. I even got follow-up calls/emails or sometimes cards, asking how the new car was and thanking me for my business. Although I'm not sure anyone sends cards in the mail anymore.....
 

DRW315

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4x4 Regular Limited Stealth Performance 304A in Dark Matter Metallic

Email Timeline:
2022-02-22 Order Confirmed
2022-06-30 Scheduled for Production: Aug. 8
2022-07-19 Scheduled for Production: Sept. 5
2022-08-02 Scheduled for Production: Sept. 19
2022-09-06 Scheduled for Production: Sept. 12
2022-09-13 Scheduled for Production: Sept. 19

2022-09-14 Window Sticker Available
2022-09-29 Order tracker shows: In Production 9/28, BUILT 9/28

Now the wait for transit (convoy)
 
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