2022 15 inch display going black, will not turn on after turning truck on and off a couple of times. Anyone know what I should do?

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Deadman

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To be fair, as a mechanic they probably hate these computers 10X more than I do, and I realllyyyy hate them. lol
 

blizzz

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Was there any resolution to this? My screen turned off and on yesterday and I found this thread and got a bit concerned.
 

blizzz

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Well, now my 2 day old Expedition is back to the dealership with 15” screen issues. Ugh, wish me luck.
 

caplanm

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There is a SPECIAL SERVICE MESSAGE which the dealer can pull up. Heard that the replacement screens are on backorder!!
SSM 50994 2021-2022 Mustang Mach-E/2022 Expedition/F-150 Lightning - Blank/Inoperative Information And Entertainment Screen - DTC B108E:01
Some 2021-2022 Mustang Mach-E, 2022 Expedition/F-150 Lightning vehicles equipped with the 15.5 inch center display screen may experience a blank or inoperative screen with an accessory protocol interface module (APIM) diagnostic trouble code (DTC) B108E:01 present. A touch-beep may be heard when pressing the center display screen in screen region where a soft button is expected to be displayed even though nothing is displayed on the center display screen. This concern may be intermittent and resetting the SYNC module (APIM) may temporarily restore screen function. To correct this condition, follow the Workshop Manual Section 415-00 to replace the 15.5 inch center display screen. For claiming, use base part 10D885 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.
 

blizzz

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They should be fulfilling back ordered service parts before building new cars. It’s ridiculous to have such an important part like the 15” screen out of stock.
 

blizzz

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And now I’m in the same position as the OP. Dealer telling me screen needs to be replaced and it’s nationally back ordered… I literally drove it off the lot and back to the dealer the next morning.
 

rob4092xx

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Our 15" screen went black today. Performed the below reset and it came back on. Whew!

"On the steering wheel hold the SEEK FORWARD and VOLUME DOWN at the same time."
 

blizzz

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A few people have shared how to reset the screen. And that definitely works for minor issues and screen freezes. And it worked the first time mine went black. Then my screen randomly turned the audio off and wouldn’t come back on no matter what I tried. Then it started showing 4x4 drive problem codes. Those went away after a car restart but I could sense the car needed something fixed and a screen reset wouldn’t do it. And sure enough the cars sitting at the dealership and here I am waiting for a back ordered part and without my brand new car.
 

cw13

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Was there any resolution to this? My screen turned off and on yesterday and I found this thread and got a bit concerned.
It’s fixed! 16 weeks waiting for part. Took them 2 days to program at the dealership… so far all is well.
 
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