TSB 22-2145 - Certain 2018-2021 Expedition & Navigator, Built On Or Before April 29, 2021, + Other Models - Momentary Neutral-Out Condition In Drive

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

aggiegrad05

Full Access Members
Joined
Nov 6, 2017
Posts
1,765
Reaction score
1,309
Location
North Texas
Dropped mine off yesterday for its new tranny. I'm in a lovely Explorer loaner and have been promised the work will be done next Wednesday.
Final update here....

After dropping the truck off on Wednesday, they called Friday night and said it was ready to be picked up. It's been driving like a dream since I picked it up on Saturday.

Per the paperwork:
"CDF Cylinder bushing failure; Found burnt C D and F clutch due to CDF cylinder bushing moved failure; unable to free up E clutch latch valve; converter discolor overheated"

New transmission. Case closed.
 

JL Cruising

Member
Joined
Sep 17, 2022
Posts
7
Reaction score
2
Location
Arizona
Dropped a message to the dealership in regards to:
1. How confident are you that the separator plate will solve this problem considering what other internal damage may have been caused by the violent ramming of gears?
2. Should the cam phasers be replaced also since the rattle has begun on starts as well?
No calls have been returned
2018 Platinum Max, 4WD, Max Tow, Fancy White 33k original owner. Wife luvs it. I’m ready for a Stealth version
 

JL Cruising

Member
Joined
Sep 17, 2022
Posts
7
Reaction score
2
Location
Arizona
Update: Job completed was cam phasers and main separator plate in the transmission. I have only driven the Expedition 50 mi. and I’m not confident in the transmission fix. Most of my area is flat roads and the downshifts to maintain speed are infrequent. Only 1 hard shift with a moderate clunk so far.
The cam phaser replacement seems to have resolved the news on start. However around 2700 rpm there’s a new noise like something is loose. This is at start and at normal operating temp.
 

Maxine the Max

Full Access Members
Joined
Apr 4, 2022
Posts
114
Reaction score
65
Location
South Dakota
Model:

Ford
2018-2021 Expedition

Built on or before 29-Apr-2021
2020-2021 ExplorerBuilt on or before 14-Feb-2021 equipped with 10R80 MHT
Built on or before 25-Jan-2021 equipped with 10R60
Lincoln
2018-2021 Navigator

Built on or before 29-Apr-2021
2020-2021 AviatorBuilt on or before 14-Feb-2021 equipped with 10R80 MHT
Built on or before 25-Jan-2021 equipped with 10R60

Issue: Some 2018-2021 Expedition/Navigator and 2020-2021 Explorer/Aviator vehicles equipped with a 10R80 MHT/10R60 may exhibit a momentary transmission neutral-out condition while in drive. Vehicle may also have diagnostic trouble code (DTC) P07E6 and/or P07E4 stored in the powertrain control module (PCM) or transmission control module (TCM) and/or a possible audible noise. This may be due to a leak in the park valve circuit. To correct the condition, follow the Service Procedure to inspect the park system hardware for wear or damage and replace the valve body separator plate with an improved valve body separator plate.

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Why, doesn't this come up on my Ford pass ap?
Model:

Ford
2018-2021 Expedition

Built on or before 29-Apr-2021
2020-2021 ExplorerBuilt on or before 14-Feb-2021 equipped with 10R80 MHT
Built on or before 25-Jan-2021 equipped with 10R60
Lincoln
2018-2021 Navigator

Built on or before 29-Apr-2021
2020-2021 AviatorBuilt on or before 14-Feb-2021 equipped with 10R80 MHT
Built on or before 25-Jan-2021 equipped with 10R60

Issue: Some 2018-2021 Expedition/Navigator and 2020-2021 Explorer/Aviator vehicles equipped with a 10R80 MHT/10R60 may exhibit a momentary transmission neutral-out condition while in drive. Vehicle may also have diagnostic trouble code (DTC) P07E6 and/or P07E4 stored in the powertrain control module (PCM) or transmission control module (TCM) and/or a possible audible noise. This may be due to a leak in the park valve circuit. To correct the condition, follow the Service Procedure to inspect the park system hardware for wear or damage and replace the valve body separator plate with an improved valve body separator plate.

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Why doesn't this come up on my Ford pass app? Does it not apply to my vehicle? It's a 2019.
 

nrgphx

Member
Joined
Dec 31, 2022
Posts
7
Reaction score
0
Location
Queen Creek, AZ
Just got a 19 max limited, 65k miles, with tow pkg and special edition. Absolutely loved the vehicle during a test drive but did notice 1 slightly rough shift. We purchase the vehicle and drive home (appx 40 miles). 1 time over the 40 mile drive it felt like it popped out of gear. I didn't think too much about it (wife was driving) and besides we purchased an extended warranty (to 105k miles). The next day it happened several more times while I was driving and I noticed exactly what is posted here, it drops out of gear, downshifts to 1st, then real hard back into another higher gear. It seemed to happen to me more at slower speeds (15-20mph). I got a good recording of the dash and gears showing it dropping to 1st gear. The last time it happened, I heard a lot of tings and rattles around the transmission area, and when I got home, noticed a fairly large puddle of fluid underneath. It is not AC condensation since it's cold here right now and I wasn't running the AC at all during the time. It doesn't necessarily look like transmission fluid to me either. There might even be 2 different fluid leaks. I saw more engineer oil/transmission oil looking stuff on cardboard after I set some under the vehicle. I saw other fluid on the street right where I just drove and stopped to back into the driveway. It was basically clear, no real smell and was definitely oily to touch. Both fluids are coming from about middle of the vehicle, below where the transmission is (coming from the bottom cover). Talked to the sales person, she already talked to the sales manager who is going to work with the service manager Monday to hopefully get us a good loaner vehicle so the expedition can be fixed. Service was closed yesterday for New Years Eve and today of coursebas well. We shall see tomorrow what they say...

It was incredibly difficult to find this vehicle, with all the options I wanted and in my price range, so I'm hesitant to try and return it. The expedition was first purchased from the same dealership, had all service done at this dealership, is a 1 owner vehicle and already had the cam phaser TSB done in December 2021. I've looked at tons of threads on the forum about similar issues so far, and it seems like the only way people really didn't have any issues after taking it in was with a new transmission. I'm hoping I can convince the dealership to replace the transmission. I'm really, really worried about how long the vehicle is going to be in service though...

Owners with similar issues, am I just trying to love the vehicle too much? Should I return it and keep waiting to find another? Seems like Ford really dropped the ball early on regarding this issue, but seems to be getting more attention now.
 

Attachments

  • PXL_20221231_231954640.jpg
    PXL_20221231_231954640.jpg
    213.9 KB · Views: 3
  • PXL_20221231_232023431.jpg
    PXL_20221231_232023431.jpg
    180 KB · Views: 3
  • PXL_20221231_231951471.jpg
    PXL_20221231_231951471.jpg
    229.5 KB · Views: 2
  • PXL_20221231_232009591.jpg
    PXL_20221231_232009591.jpg
    142.5 KB · Views: 2
  • PXL_20221231_232019357.jpg
    PXL_20221231_232019357.jpg
    193.1 KB · Views: 3

JL Cruising

Member
Joined
Sep 17, 2022
Posts
7
Reaction score
2
Location
Arizona
Good chance the TSB for the tranny needs to be done. Either a main valve sep plate or complete tranny replaced. As stated above I had the main vlv sep plate replaced. After a few months no issues. However the true test will come driving into the high country.
We still love our Exp. Just jump the transmission hurdle isn’t fun.
 

nrgphx

Member
Joined
Dec 31, 2022
Posts
7
Reaction score
0
Location
Queen Creek, AZ
Good chance the TSB for the tranny needs to be done. Either a main valve sep plate or complete tranny replaced. As stated above I had the main vlv sep plate replaced. After a few months no issues. However the true test will come driving into the high country.
We still love our Exp. Just jump the transmission hurdle isn’t fun.
Thanks for the input! I see you are in AZ as well. What dealership did you take it too? We bought ours, and it is currently at AutoNation Ford Scottsdale. I have used SanTan Ford before (we are in the far east valley), but their service department is literally the worst... AutoNation got us in a brand new explorer for a loaner, literally the day after we purchased the expedition (it literally looks like they pulled a vehicle from the lot to give to us), which is ok I suppose. At least they got us into service and a loaner the same day we reported the issue. They also paid 100% for the tow ($400 from my house) to get the expedition to the dealership. So far, AutoNation has been great, and I have the personal cell phone numbers of the sales manager and service manager, so hopefully communication will be ok too. I am willing to let them go through the steps (TSB parts before transmission replacement) but I am convinced the tranny has permanent damage and should be replaced. I guess we will see how it plays out... I'll keep you updated with what they say.
 

ckaa

Member
Joined
Dec 22, 2021
Posts
8
Reaction score
1
Location
WA
I have a 22 limited max 4WD (picked up in March 22) and this has happened to me 3 times so far, but only at low speed after pulling out of my driveway. Goes from first or second to neutral, revs like hell and then shifts to third.
 

Latest posts

Forum statistics

Threads
53,396
Posts
500,656
Members
46,814
Latest member
savbraze
Top