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Wow! I am surprised by how wrong the tech write up is!!Follow up: finally got the vehicle in and the paperwork is written as follows (emphasis mine):
Verified customer concern, found vehicle to make a ratcheting noise when driving, checked for TSBS and SSMS and found the TSB 22-2219, vehicle did not have the MSS without 4A, directed to step 4, vehicle has the MSS with 4A option, directed to discard the vacuum supply line and install the vacuum caps, installed vacuum caps and road tested, vehicle no longer makes the ratcheting sound, CUSTOMER IS TO KNOW THAT DUE TO THE VACUUM CAPS THE VEHICLE WILL BE IN 4AUTO ALL THE TIME NOW DUE TO THE VACUUM CAPS. Repair complete.
So they are saying the fix permanently deleted 2A by removing the vacuum system and keeping hubs engaged all the time? doesn’t sound correct. Is that the correct fix that others are experiencing?