Excellent information thank you.Connected Car has their own toll free number: (866) 595-0191. When calling them it is helpful if you know the AT&T mobile number attached to your account (not your cellphone number).
This is a first time for me having a authorized retailer help with anything more than buying a phone.
Im going to be near a authorized retailer next week, lets see if i can get this valuable information.
Oh wait i have done this mutiple times (multiple locations) for mutiple different reasons (incuding this one) and have NEVER been able to get anything more than buying a phone/service.
I have NEVER walked out of a ATT ("COR") owned store without resloution.