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They looked at photosDid a ford engineer actually look at it or did they rely on commentary and photos from the dealership?
Update: after the dealership said we needed to submit a claim. A Ford engineer contacted the dealership to reveal that he is driving a 22 or 23 Expy and noticed that there is a rubber gasket at the top of the tailgate. They told us to bring it back to see if we have the rubber gasket and guess what the rubber gasket is not present. The rubber gasket acts like caulk to prevent any debris or buildup behind the top of the tailgate. The dealership is going to keep us updated on what they found since this is being escalated. Will keep everyone posted on more updates.I will continue to provide updates.