Phone slipping off wireless charging pad

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

TonyR0206

Active Member
Joined
Jan 15, 2023
Posts
34
Reaction score
19
Location
Souther Tier NY
Hi All.

I'm about a week in on ownership of a new Limited and for the life of me, I cannot get my phone (iPhone 10, in a rubber Otter Box case) to stay seated on the wireless charging pad. I set it down, and within two turns, it slips off. There is no lip at the bottom of the pad to hold it in place.

I'm suspicious that I may be missing a trim piece of some sort to keep it in place. Any info anyone can lend is appreciated!
 

BSarchet

Full Access Members
Joined
Mar 30, 2022
Posts
137
Reaction score
71
Location
Little Flock, AR
Mine has a rubber piece with a lip at the bottom. And it can be taken out. I definitely think you are missing a piece. I can take a picture for you later if you need me to.
 
OP
OP
TonyR0206

TonyR0206

Active Member
Joined
Jan 15, 2023
Posts
34
Reaction score
19
Location
Souther Tier NY
I'm DEFINITELY missing that. I take it it's a removable piece, which is why I don't have it. I hope my local dealer (who sucks, that I DIDN'T buy the vehicle from will order me one under warranty. Should make for an interesting conversation. LOL The dealer I bought it from is three and a half hours away.) Thanks!!!!!!
 

2020FordRaptor

Full Access Members
Joined
Sep 1, 2022
Posts
344
Reaction score
140
Location
Nevada
Hi All.

I'm about a week in on ownership of a new Limited and for the life of me, I cannot get my phone (iPhone 10, in a rubber Otter Box case) to stay seated on the wireless charging pad. I set it down, and within two turns, it slips off. There is no lip at the bottom of the pad to hold it in place.

I'm suspicious that I may be missing a trim piece of some sort to keep it in place. Any info anyone can lend is appreciated!
Our XLT had the same problem. I think it's poor design or I'm missing something.
 

TheAngryOgre

Supporting Member
Supporting Member
Joined
Mar 2, 2021
Posts
37
Reaction score
8
Location
Reisterstown, MD
I have this same disconnect issue with my '21 XLT. I even put my iPhone 14 Pro Max on it without a case and it still wireless charging still disconnects.
 

scottdm

Full Access Members
Joined
Dec 2, 2018
Posts
823
Reaction score
478
Location
Western PA
Every little road imperfection and my wireless charging disconnects and gives an error message on the nav screen. I just plug the phone in with a USB cable now to avoid the "benefits" of wireless charging provided by Ford.
 

Rob6805

Full Access Members
Joined
Mar 25, 2021
Posts
608
Reaction score
362
Location
49735
This isn't the first time someone with a "new to them" Expedition has been missing that piece. What in the world happens to them?
 
Top