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My ‘18XLT charger has the lip. I have a new iphone SE with no case. Always stays on my charger pad. The problem may be your Otter caseHi All.
I'm about a week in on ownership of a new Limited and for the life of me, I cannot get my phone (iPhone 10, in a rubber Otter Box case) to stay seated on the wireless charging pad. I set it down, and within two turns, it slips off. There is no lip at the bottom of the pad to hold it in place.
I'm suspicious that I may be missing a trim piece of some sort to keep it in place. Any info anyone can lend is appreciated!