Phone slipping off wireless charging pad

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fta6a7

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Mine was missing as well and I finally found the part. Here's a picture of the missing piece you can order from your local Ford Dealer. It's call a Pad
 

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jwas1

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Hi All.

I'm about a week in on ownership of a new Limited and for the life of me, I cannot get my phone (iPhone 10, in a rubber Otter Box case) to stay seated on the wireless charging pad. I set it down, and within two turns, it slips off. There is no lip at the bottom of the pad to hold it in place.

I'm suspicious that I may be missing a trim piece of some sort to keep it in place. Any info anyone can lend is appreciated!
My ‘18XLT charger has the lip. I have a new iphone SE with no case. Always stays on my charger pad. The problem may be your Otter case
 

SyndicateZ

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when i take my iphone 13 pro out of the spigen case it charges and stays charging on the pad. Its the cases that gives issues..
 

sixstring

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My pad was missing on a new expy and my dealer mailed it to me so I didnt have to drive in to get it.
 

Mr Big

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Resurrecting this thread.
My 2019 Platinum was missing the same piece. As a matter of fact it was missing all the rubber inserts, (cup holder, console, etc.) and the floor mats. It turned out the detail shop, who did a terrible detail job, never put all the pieces back in. They found all of them except the cellphone part number jl1z-78045g34-bb, that holds the cellphone up so it will charge. They ordered the piece for me and are shipping it to me. The part is available for around $15.00, or it may be found at a junkyard for cheap.
 
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