2022 Expedition - Cracked Roof Panel; Cracked Lift gate Spoiler

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Polo08816

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reading posts it looks like 2 people said their dealer would cover - but nobody has given a claim number or dealer name - i bought my car from Serra and i know they have at least 3 expeditions with the cracked roof
Why is this happening and is it only happening to 2022 and newer Expeditions?
 

rccola

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obviously something is wrong with a lot of the 2022's despite Ford's denial - some people are missing the rubber strip and some strips are not installed correctly - my rubber strip hangs down on one side was that the issue or did the ice dam pull it away?
 

Infra246

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Has anyone tried social media? Posting pictures of all of these cracked roofs on their Facebook page and asking why ford is not doing anything about it might gain some traction if you expose their actions or lack there of to a wider audience.
 

Soliyou

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Has anyone tried social media? Posting pictures of all of these cracked roofs on their Facebook page and asking why ford is not doing anything about it might gain some traction if you expose their actions or lack there of to a wider audience.
No social media. Time for you guys to collectively talk to a lawyer!
 

ROBERT BONNER

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Wow, is no one from Ford KTP PVT monitoring this forum?!

Has anyone affected requested the dealer to do a TSB search or had an audience with a Ford Motor Co. Service representative? This string is all the proof needed to demonstrate this is a systemic, production date bounded issue.

This is clearly build/running change related. After closely reviewing my 2020 it would seem mechanically and dimensionally inconceiveable for this to happen to it, with or without ice. Some of these vehicles need to be reviewed, maybe some bought back, torn down and understood, unless this problem is already understood. Either way some sort of campaign needs to be undertaken immediately to prevent/address this issue. This would be a good forum to publicize that campaign. Simply handing it off to a bodyshop is not going to work. This is a fit and function issue.

Many years ago, this would have been my responsibility at Ford. Once there were 2 known vehicles with such a condition....such a campaign would have been developed and approved within 24 hrs....just saying.
 

99WhiteC5Coupe

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Wow, is no one from Ford KTP PVT monitoring this forum?!

Has anyone affected requested the dealer to do a TSB search or had an audience with a Ford Motor Co. Service representative? This string is all the proof needed to demonstrate this is a systemic, production date bounded issue.

This is clearly build/running change related. After closely reviewing my 2020 it would seem mechanically and dimensionally inconceiveable for this to happen to it, with or without ice. Some of these vehicles need to be reviewed, maybe some bought back, torn down and understood, unless this problem is already understood. Either way some sort of campaign needs to be undertaken immediately to prevent/address this issue. This would be a good forum to publicize that campaign. Simply handing it off to a bodyshop is not going to work. This is a fit and function issue.

Many years ago, this would have been my responsibility at Ford. Once there were 2 known vehicles with such a condition....such a campaign would have been developed and approved within 24 hrs....just saying.


Times have changed.

In the past few years, Ford has had a dismal record of high warranty costs and massive safety recall costs. More than 8 million vehicles were recalled for safety reasons in 2022.

Quality is so bad that even the Ford CEO has admitted publicly that it has cost the company more than two billion dollars in profit, and he has appointed another “quality czar” to improve quality and reduce costs. Time will tell, but I’m not optimistic.
 

Infra246

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I would be livid to put this through my insurance. If it's kept quiet nothing will be done about it, which is why I am encouraging those impacted to do something and not just repair it.
 

SyndicateZ

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Once you bring your new vehicle to a body shop it instantly looses thousands in value. I think Ford should not only pay to have the roof and spoiler repaired but also give each owner affected atleast $5,000 cash due to vehicle further depreciation due to body work.

Oh and also cover 100% expenses of rental vehicle.

Oh and another $500 for the inconvenience
 

ROBERT BONNER

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Times have changed.

In the past few years, Ford has had a dismal record of high warranty costs and massive safety recall costs. More than 8 million vehicles were recalled for safety reasons in 2022.

Quality is so bad that even the Ford CEO has admitted publicly that it has cost the company more than two billion dollars in profit, and he has appointed another “quality czar” to improve quality and reduce costs. Time will tell, but I’m not optimistic.
Objectively, relative to the competion, you are correct; however, if you view today's objective numbers accross the industry in historical context, all companies, including Ford, continue to improve initial quality in agregate over time. Ford is plagued by escessive costs/incident versus quantity of unique mid to high mileage engineering related recall incidents - not an excuse, just a fact.

The point being, they should still have reasonably robust identification and containment capabilities for this type of relatively "rare" production or redesign escape. Furthermore, this is usually an easy thing to discover, track, troubleshoot, fix and prevent recurrance of. "Rare" meaning single, low volume, legacy, vehicle line affected over what seems to be an easily defined production time period. This is the type of thing that we used to solve in an afternoon; then we spent a few weeks following up on and finally firing or some other way abusing those responsible inside or outside of the company.
 

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