Should it be an Ex Expedition?

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birds

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We bought our 2021 Expedition new and have about ~27k miles on it. At ~13k miles the transmission had to be replaced (it was slipping gears and not engaging at times). Now at 27k miles we are getting a ton of nose from the front (I thought it could be a faulty tire). The dealer installed a new hub assembly on the driver's side and that didn't fix the issue. They are now saying it will need a front differential. I've been a Ford guy most of my life (I have a 2010 F-150 that I love and plan to drive until it falls to pieces) but this car has been a very bad experience. It's going to be very hard to buy another Ford to replace my truck when it goes. That 36,000 mile mark isn't too far off and I can't stomach the idea of having to buy an extended warranty. Is it time to jump ship and get rid of this thing?
 

JasonH

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Does it make noise in 2WD? I don't think the front diff is active when in 2WD, but I'm sure someone will correct me if I'm wrong. I replaced my driver wheel hub and the noise turned out to be the passenger hub. If you remove the tire and spin the hub, you can feel a vibration if it's bad.

As for the quality issues...it's a COVID car. I heard Farley say Ford is #1 for warranty repairs right now. Might just be you got one of the bad batch. But there's no guarantee another vehicle made in the past few years will be better. You can trade it in, or get an extended warranty.
 

2020FordRaptor

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We bought our 2021 Expedition new and have about ~27k miles on it. At ~13k miles the transmission had to be replaced (it was slipping gears and not engaging at times). Now at 27k miles we are getting a ton of nose from the front (I thought it could be a faulty tire). The dealer installed a new hub assembly on the driver's side and that didn't fix the issue. They are now saying it will need a front differential. I've been a Ford guy most of my life (I have a 2010 F-150 that I love and plan to drive until it falls to pieces) but this car has been a very bad experience. It's going to be very hard to buy another Ford to replace my truck when it goes. That 36,000 mile mark isn't too far off and I can't stomach the idea of having to buy an extended warranty. Is it time to jump ship and get rid of this thing?
You never know what happened during those first 27k miles. Don't let this ruin your Ford experience, we've had zero problems on our 2020 F150 Raptor.
 

2018ExpyPlatinum

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Ford is #1 for warranty repairs right now
I don't know if that means #1 as in having the most repairs or the least, but I saw the just released JD Power reliability ratings. Ford is third from the bottom (meaning just about the worst). I will not be buying another FOMOCO product going forward, and I have a good one. They seem to be junk right now.
 

JasonH

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I just dropped my Expedition at the stealership to check a (2nd) head gasket failure, troubleshoot a P0019 code, and confirm a driver's manifold leak. They asked for $340 for three hours of diagnostics.
 

GlennSullivan

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You are in a tough situation. I've been buying mostly Fords since 1989, but as I have noted a number of times on this and other sites, based on things that have happened to me and others, I'm not sure my next new truck will be / can be a Ford.

1) At your current mileage, you are generally past the lemon law option, unless your state is over 18,000 mi. That would have been your best option, make Ford buy it back and go on your way.

2) Whether you keep or trade, you are going to need to get the current problems resolved correctly.

3) After it is fixed, it then comes down to math. What will it cost you to keep it and purchase a Ford Premium warranty which would have sufficient years and miles to protect your interests vs trading it in and purchasing a new something else. While it is still under factory warranty, Ford may be willing to extend factory warranty or provide some other assistance in the interests of keeping a long term client, I can't say.

There are lots of people in your shoes these days, many long term Ford owners like yourself that are looking elsewhere because of the poor product quality, breakdowns, loss of use and treatment they are having to endure.
 

Zig10

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You are in a tough situation. I've been buying mostly Fords since 1989, but as I have noted a number of times on this and other sites, based on things that have happened to me and others, I'm not sure my next new truck will be / can be a Ford.

1) At your current mileage, you are generally past the lemon law option, unless your state is over 18,000 mi. That would have been your best option, make Ford buy it back and go on your way.

2) Whether you keep or trade, you are going to need to get the current problems resolved correctly.

3) After it is fixed, it then comes down to math. What will it cost you to keep it and purchase a Ford Premium warranty which would have sufficient years and miles to protect your interests vs trading it in and purchasing a new something else. While it is still under factory warranty, Ford may be willing to extend factory warranty or provide some other assistance in the interests of keeping a long term client, I can't say.

There are lots of people in your shoes these days, many long term Ford owners like yourself that are looking elsewhere because of the poor product quality, breakdowns, loss of use and treatment they are having to endure.
I think the last statement is what's turning most people off. Even when a car is a dud, if the company and dealership take care of you it doesn't ever seem that bad. What Ford has been doing lately is just pour salt, lemon juice, vinegar, and battery acid into the wound by treating a lot of their clientel like crap. Denying claims, telling people to use their own insurance, stalling on and ignoring rentals and loaners... It just all piles up on people until they just walk away from the brand.
 

SyndicateZ

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I think the last statement is what's turning most people off. Even when a car is a dud, if the company and dealership take care of you it doesn't ever seem that bad. What Ford has been doing lately is just pour salt, lemon juice, vinegar, and battery acid into the wound by treating a lot of their clientel like crap. Denying claims, telling people to use their own insurance, stalling on and ignoring rentals and loaners... It just all piles up on people until they just walk away from the brand.
Yup- and telling people that the rattling turbos are a "Normal" sound. Ford should be embarrassed like I am when I start my expy in the morning and my neighbor asking if my car is ok.....
 

Soliyou

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I just dropped my Expedition at the stealership to check a (2nd) head gasket failure, troubleshoot a P0019 code, and confirm a driver's manifold leak. They asked for $340 for three hours of diagnostics.
Wow, first time I hear of a head gasket failure on these engines! How many miles??
 
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