Sorry but way too long for upper management to respond and react. Consumer reports as well as others were needed to wake him up just recently when these problems started in 2018 for the Expedition and 2017 in the F150. It should have been the Warranty expense and customers well before that. So that just means the customers with the 2018’s to around now get to bear the expense of fixing what they should have stood up to and fixed while the cars were under Warranty. Most of these will or are out of Warranty so it’s on the owners to fix out of their pockets. I don’t see any voluntary Warranty extensions on anything and when you see “one time only” like for the cam phasers it’s makes you wonder.
Expedition quality issues
- Thread starter bzav
- Start date
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Wake him up for what? He was not CEO till October 2020. He came on to fix the quality issues, but had a pandemic to deal with first. Coming off that and acknowledging the Quality problem and that it is on his priority list is a good thing. so sorry not sorry.
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if your a Farley fan, knock yourself out since it seems he can do no wrong in your book but you also must not own a 4th Gen under Warranty to see what this is like to go through. You mention he’s been there since October of 2020?? He’s actually been there since 2007 - 2008 and is a Sales and Marketing guy from Toyota where he was the same with them. He became CEO in 2020 but you don’t just become a CEO if not involved in a lot more than your base job in a big company. I give it to him that he’s done a good job launching the new models like the Lighting, Bronco, Mach E and Mustangs but there’s obviously a big hole on the quality and service repair side that either upper management was not focused on while launching new products or took money and funds from it to support new car launches rather than supporting service. Ford is innovative and does a lot of good things to keep pushing forward but there’s no amount of R&D that can simulate the real world 100% so when you innovate you have to back up the new products and technologies launched on the service side which I don’t see happening like the 10r80 10 speed transmissions. By now, there should have been a voluntary service action for the C D F clutch drums and valve bodies on these cars which theres nothing but owners having to repair or replace transmissions at 65,000 miles which is terrible in todays car world. The cam phaser issues and a one time only repair after you go through band aid software to see if that fixes it when you not even getting the updated part shows this and is just one example. To be happy about your car and feel you have a company behind you is not there. He’s admitted to quality issues but too late. So let me know when you get a 4th Gen so I can be sorry for you too!
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