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If its Ford we are talking about here then yes you have to wait until the ice, etc. destroys your roof and spoiler before they entertain you.So I know there is a service bulletin, where the tailgates are too close. It’s not an actual recall though and we have to wait for it to spike through the roof before they fix it?
I’ve been working with several dealers and Ford customer service. Basically Ford won’t fix hardly anything anymore.Have you tried calling your dealer?
A good dealer will work with you and get it fixed.