Problem opening rear hatch with handle button

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Andy B

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I am having a weird problem with my 2023.

If I open the rear hatch from the dash, it's fine.
If I open it from the remote, it's fine.

If I open it by pressing the button in the handle sometimes (75%) it open about 10 inches and stops. Another press of the button and it goes all the way up.

I read the manual and reset the height. (Opened all the way up, press and hold the button on the hatch until you hear a beep. Repeated more than once).

Am I using it wrong? Do I need a longer press? Shorter press? Will it eventually loosen up and break in ok? Or do I need a repair.

I am loving the truck otherwise. Still on break-in so I am driving like Miss Daisy is in the back for now.
 

mwar99

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I have chalked it up to something I will need to deal with. I think it could be some sensor related issue. It seems if I hit the button and step back quickly it continues to open, if I am standing near the door it stops. This is why I think it might be some kind of sensor that is stopping it. As you say it works find from the remote and dash. Only does this when I hit the button on the door. Yesterday when I stepped back quickly it opened all the way, the day before it stopped when I didn't step back.
 
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Andy B

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I have chalked it up to something I will need to deal with. I think it could be some sensor related issue. It seems if I hit the button and step back quickly it continues to open, if I am standing near the door it stops. This is why I think it might be some kind of sensor that is stopping it. As you say it works find from the remote and dash. Only does this when I hit the button on the door. Yesterday when I stepped back quickly it opened all the way, the day before it stopped when I didn't step back.

Interesting idea. I usually do stand close to the hatch to open it. (old habit). I'll try it.
 

SyndicateZ

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Mine would stop too. Turned out it was because it would bump my stomach as it raised and automatically stopped. Now I have to make sure my stomach is out of the way and move after I press the button..
 
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