Sync and Screen died

Paul M · May 8, 2023

20 Platinum with 64,000 mile and the sync system quit recognizing my iPhone and started some overall glitchiness. Eventually the screen would go black, then blue, then the cameras would come on at 60 mph, and radio would lock up. I couldn’t turn it off or change channels but fortunately the volume still worked and I could turn it down.

After I show the service writer the issues he climbs in and tries to work it for a couple of minutes. All the while he’s mumbling and I see a worried look as he asked if I have an extended warranty. I say yes and he is super relieved.

You know the repair is stupid expensive if that’s his first question.

Check engine also says I need a catalytic replacement.

First time I’ve EVER purchased an extended warranty and I’m damn glad I did. (too many electronics)

Good (great) news is all the parts are in stock and I should get it back tomorrow.

maxlim2022 · May 8, 2023

Good to hear you'll be taken care of. Please update un on final findings

BIGRED03 · May 8, 2023

Paul M said:
20 Platinum with 64,000 mile and the sync system quit recognizing my iPhone and started some overall glitchiness. Eventually the screen would go black, then blue, then the cameras would come on at 60 mph, and radio would lock up. I couldn’t turn it off or change channels but fortunately the volume still worked and I could turn it down.

After I show the service writer the issues he climbs in and tries to work it for a couple of minutes. All the while he’s mumbling and I see a worried look as he asked if I have an extended warranty. I say yes and he is super relieved.

You know the repair is stupid expensive if that’s his first question.

Check engine also says I need a catalytic replacement.

First time I’ve EVER purchased an extended warranty and I’m damn glad I did. (too many electronics)

Good (great) news is all the parts are in stock and I should get it back tomorrow.

This is why I don't want to own one outside of factory warranty. I am planning on buying mine off my lease as a certified used. Unless the auto market really changes soon. I do like getting a new vehicle every few years but at nearly 100K for an equal or better replacement at 6% or more now, well, it gives me pause. Cat replacement at 64K? Was it damaged?

LokiWolf · May 8, 2023

Yep, Needs an APIM. Not Cheap.

Paul M · May 9, 2023

Cat wasn’t damaged, I just kept getting check engine lights saying there was an issue. I’ll ask when I pick it up later today.

SyndicateZ · May 11, 2023

If you need a new Cat the ext warranty wont cover it fyi. If they did let me know ...

5280tunage · May 11, 2023

LokiWolf said:
Yep, Needs an APIM. Not Cheap.

also a pain, the apim has to be encoded with your VIN ahead of time, at least that's what happeend when they had to replace mine.

2018ExpyPlatinum · May 12, 2023

Wouldn't the cat be covered under the emissions warranty?

I agree. I have one more year under the extended warranty. I'm on the fence as to what to do as I really don't like anything. Spec'd mine out as a 2023 and it lists for $93K. Solid, firm NO. Mine has been solid as a rock with 46K on it, but future repairs worry me. It's either get rid of it, or drive it until it blows up or major repair. I really don't know yet.

Paul M · May 13, 2023

Sorry for the delay, but I picked up the Expedition with all the repairs completed. Unfortunately everything on the invoice shows zeros as to cost. They replaced the cat, rear backup camera, rear piñon seal (which dripped once every two weeks, but why not for free) and changed the rear differential fluid, the apim module with current software, and replaced a pigtail and rerouted camera cables under the front passenger seat. Evidently, the assembly line had a bad habit of not properly routing the camera in the designed channel causing numerous failures. Everything was covered under the extended warranty for the $100 deductible.
The Expedition was bought in Oklahoma and from reading this forum I purchased the warranty online through Flood Ford in Rhode Island(?)
This is the second time I’ve used the warranty and it has now paid for its self and I still have 85k miles left.

Bmac1955 · May 13, 2023

Peace of Mind Insurance. An added expense, but well worth it such as in your case. It is a certainty to have this policy unless you lease and turn them over at the end of the terms of the lease. Congratulations on a wise choice of the extended Warranty.

Sync and Screen died

Paul M

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Paul M

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