A quick service, into disaster!

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502Expedition

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Well, this has been an adventure! 10 days ago I dropped off my 2018 at the dealership. Simple rear diff leak and transmission shift point reset. The service spiraled out of control from there. Unfortunately, I know that I will miss parts of this story or leave things out because I am emotionally drained, so apologies! My service adviser called to say that on the test drive they noticed a noise from the front end at low speed. Recommending a TSB to disconnect some vacuum lines and should not be a big deal. well on the next test drive they called to say the expedition had a coolant leak on the test drive and had to have the vehicle towed back to the shop. JL1Z-18472-B and JL1Z-18472-C are the part numbers. they refused to accept any responsability and said I needed to pay right at 600.00 for the repair. Ford extended warranty people said that I didn't have enough credit with ford for them to cover it so pack sand...... My question is what the hell happened and how is this okay? 20230517_160938.jpg


Also we have a new weird noise at low speeds and on the highway. sounds like a bike chain hitting a guard or loose heat shield. also have a groan at low speed turns. So she goes back to the dealership tomorrow!
here is a link to the new noise, a little tough to hear.
https://photos.app.goo.gl/7ZYUs4dJobC3CTfe8

Advice is appreciated!
 

seventieslord

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Is there some kind of tin cover that is slightly bent that your rotors are hitting when they spin? I had that happen on another vehicle.

And how on earth is replacing that little plastic splitter $600??
 

JamaicaJoe

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The prices of those 2 parts together should not be over $100 or so. Did you have a coolant leak when you went in? Sounds like somehow (In their care) those hoses were pushed up some rotating part like a pulley or tire or became pinched somehow. I would be looking to have them cover the cost of breaking your car during a test drive.
 

99WhiteC5Coupe

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Well, this has been an adventure! 10 days ago I dropped off my 2018 at the dealership. Simple rear diff leak and transmission shift point reset. The service spiraled out of control from there. Unfortunately, I know that I will miss parts of this story or leave things out because I am emotionally drained, so apologies! My service adviser called to say that on the test drive they noticed a noise from the front end at low speed. Recommending a TSB to disconnect some vacuum lines and should not be a big deal. well on the next test drive they called to say the expedition had a coolant leak on the test drive and had to have the vehicle towed back to the shop. JL1Z-18472-B and JL1Z-18472-C are the part numbers. they refused to accept any responsability and said I needed to pay right at 600.00 for the repair. Ford extended warranty people said that I didn't have enough credit with ford for them to cover it so pack sand...... My question is what the hell happened and how is this okay? View attachment 77710


Also we have a new weird noise at low speeds and on the highway. sounds like a bike chain hitting a guard or loose heat shield. also have a groan at low speed turns. So she goes back to the dealership tomorrow!
here is a link to the new noise, a little tough to hear.
https://photos.app.goo.gl/7ZYUs4dJobC3CTfe8

Advice is appreciated!



That plastic coolant junction was struck by something, which caused the broken section. Think a socket wrench handle end.
 

Deadman

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That noise in the video sounds just like the common "IWE" failure. Its basically the 4x4 trying to engage when it shouldn't..... They'll replace the entire front hub, or just the vacuum line depending if they are clowns or good mechanics. Mine did the entire hub because there is metal shavings in it now.....
 

99WhiteC5Coupe

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So the TSB said to disconnect vacuum hoses and then drive it? what ?lol

I swear dealers hire a bunch of moron techs these days and the service advisors are no better


Crazy isn’t it?

Ford’s TSB instructs the dealer to disconnect the system that permits the drivetrain to operate in RWD (2-wheel) model.

This forces the system to always operate in AWD (or 4-wheel drive) mode.

This decreases fuel mileage and defeats the system for which the vehicle was designed and purchased.
 

Rob6805

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Crazy isn’t it?

Ford’s TSB instructs the dealer to disconnect the system that permits the drivetrain to operate in RWD (2-wheel) model.

This forces the system to always operate in AWD (or 4-wheel drive) mode.

This decreases fuel mileage and defeats the system for which the vehicle was designed and purchased.
Do you have the TSB #?
 
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