I know this is an old thread but I have this same issue on my 2015. I was told by the service manager at my local Ford to open a case with Ford Customer Care. After reading this thread, I may not bother. Seems to be a waste of time if they are going to simply blame the owner for their bad...
The service manager at the dealership called me back and had me bring the Expedition back in. I was surprised as my initial contact did not go very well and had the feeling I was going to be ignored. He took photos and sent them to Ford. The reply from Ford was that the window scratches were...
From my web searches there is an issue effecting f150's, super duty's, as well as Expeditions where debris gets into the rubber gasket around the windows and causing deep scratches when windows are rolled up and down. I am having the same issue on my 2015 Expedition, all but the driver's window...
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