2025 Expedition Platinum Ultimate (Plus)

[kellisatterwhite]

Just purchased the top of the line Expedition -left with a vibration - took it back for the balance and still vibration - known issue but not being fixed What in the world are we supposed to do it's miserable to drive it on the highway and we have a long trip coming up and we bought it specifically for that! 93k and this is what we get?

Ideas? What the heck are we supposed to do it's beautiful but so very uncomfortable to drive shaking!

 

[dlcorbett]

Ask the dealer to exchange your wheels for smaller wheels.

 

[99WhiteC5Coupe]

Just purchased the top of the line Expedition -left with a vibration - took it back for the balance and still vibration - known issue but not being fixed What in the world are we supposed to do it's miserable to drive it on the highway and we have a long trip coming up and we bought it specifically for that! 93k and this is what we get?

Ideas? What the heck are we supposed to do it's beautiful but so very uncomfortable to drive shaking!

In the future - don’t purchase and accept a new vehicle that has a defect when you take delivery.

There could be a more serious suspension or driveline issue, and not just out-of-balance tires or rims.

 

[kellisatterwhite]

We've owned expeditions and just assumed it would be fixed - and yes we know we should have not taken it off of the lot but we did - would rather hear from someone that has a suggestion thanks

 

[kellisatterwhite]

Ask the dealer to exchange your wheels for smaller wheels.

We have no answer yet

 

[dlcorbett]

Hopefulli they respond soon. Also try getting ford corporate involved. And lawyer up of you can. Ain't no way they bout to tell me "yea we sold an $100k product with a known defect, but you gotta deal with it"

 

[sanman28]

What do you mean “known issue and not being fixed?”

Perhaps nobody can feel it but you.
I’m just failing to grasp how something, supposedly, that bad can not be fixed by tech that can feel it too. Leave it at the dealer and talk to management.
Perhaps more to this story?

 

[kellisatterwhite]

What do you mean “known issue and not being fixed?”

Perhaps nobody can feel it but you.
I’m just failing to grasp how something, supposedly, that bad can not be fixed by tech that can feel it too. Leave it at the dealer and talk to management.
Perhaps more to this story?

They have posted some kind of "alert" that the tires are a know issue - they feel it - they know it - they haven't given us a fix yet We will be leaving it there

 

[bb37]

Does yours have 24 inch wheels? If so, there's a Special Service Message about tire flat spotting. Looks like the only remedy is to tell the customer to change their driving habits until the problem goes away, though there is one mention of replacing the tires.

Special Service Message 53960 - 2025 Expedition/Navigator - 24 Inch Wheels - Vibrations Felt At Freeway Speeds

Special Service Message 53960 - 2025 Expedition/Navigator - 24 Inch Wheels - Vibrations Felt At Freeway Speeds Some 2025 Expedition/Navigator vehicles equipped with 24 inch wheels from the factory may experience vibrations felt at freeway speeds that have been isolated to the wheel/tire...

www.expeditionforum.com

 

[imm009]

There is a keyword here — 'tire supplier'. If I understand correctly, does this mean the issue is with the tire formula rather than the wheel hub?

 

[tangbang]

Just purchased the top of the line Expedition -left with a vibration - took it back for the balance and still vibration - known issue but not being fixed What in the world are we supposed to do it's miserable to drive it on the highway and we have a long trip coming up and we bought it specifically for that! 93k and this is what we get?

Ideas? What the heck are we supposed to do it's beautiful but so very uncomfortable to drive shaking!

Did you purchase it from dealer inventory? Did you feel the vibration on the test drive?

 

[kellisatterwhite]

Does yours have 24 inch wheels? If so, there's a Special Service Message about tire flat spotting. Looks like the only remedy is to tell the customer to change their driving habits until the problem goes away, though there is one mention of replacing the tires.

Special Service Message 53960 - 2025 Expedition/Navigator - 24 Inch Wheels - Vibrations Felt At Freeway Speeds

Special Service Message 53960 - 2025 Expedition/Navigator - 24 Inch Wheels - Vibrations Felt At Freeway Speeds Some 2025 Expedition/Navigator vehicles equipped with 24 inch wheels from the factory may experience vibrations felt at freeway speeds that have been isolated to the wheel/tire...

www.expeditionforum.com

 

[kellisatterwhite]

Did you purchase it from dealer inventory? Did you feel the vibration on the test drive?

Yes and yes and they said they would balance them and they did the following day

 

[kellisatterwhite]

Change our driving habits - I laugh at that and it's def not that!

 

[sanman28]

They have posted some kind of "alert" that the tires are a know issue - they feel it - they know it - they haven't given us a fix yet We will be leaving it there

Well there you go. Couldn’t be any easier to fix. Your OP alluded to something that might have the dealer baffled.

 

[kellisatterwhite]

Well there you go. Couldn’t be any easier to fix. Your OP alluded to something that might have the dealer baffled.

Pretty sure they are baffled though they said it was a flat in the tires - nope it's not BUT they are working with us and ordered new tires to try if that doesn't work then putting on 22's

 

[kellisatterwhite]

Ask the dealer to exchange your wheels for smaller wheels.

They won't until they try new 24's which come in tomorrow

 

[kellisatterwhite]

Does yours have 24 inch wheels? If so, there's a Special Service Message about tire flat spotting. Looks like the only remedy is to tell the customer to change their driving habits until the problem goes away, though there is one mention of replacing the tires.

Special Service Message 53960 - 2025 Expedition/Navigator - 24 Inch Wheels - Vibrations Felt At Freeway Speeds

Special Service Message 53960 - 2025 Expedition/Navigator - 24 Inch Wheels - Vibrations Felt At Freeway Speeds Some 2025 Expedition/Navigator vehicles equipped with 24 inch wheels from the factory may experience vibrations felt at freeway speeds that have been isolated to the wheel/tire...

www.expeditionforum.com

They are replacing them - nope I'm not changing my driving habit for a $93k car haha

 

[sanman28]

Pretty sure they are baffled though they said it was a flat in the tires - nope it's not BUT they are working with us and ordered new tires to try if that doesn't work then putting on 22's

That sucks. id make them go through 24's until i got a set that didnt have an issue. You paid for 24's.....get em! There is NOTHING more frustrating than a dealer that doesn't/cant/wont complete an easy or identified task. I know it might cost them in the short run, until ford reimburses them....but going above and beyond makes for lifetime customers. I had a similar experience getting the door code module installed on my bronco raptor. Worked out in the end, but we shouldn't have to question them or accept a stupidly high labor quote. Not everybody believes the old blinker fluid bit.

 

[sixstring]

I would never take delivery on a vehicle that didn't ride the way it should.