Full Access Members
- Jul 27, 2011
- Reaction score
- Greenville, SC
Congratulations, I'm happy that my gentle rocking of the boat was enough to get this internal mistake taken care of for more than just myself.Here is an update on my situation for those that might be interested.
This morning my 90 day "Connected Nav" trial expired and was missing from the connected services area in the FordPass app (was there yesterday when still active). The nav was just a map with no ability to search or get directions. The "Connected Built in Nav" was still showing "Activation Pending" in the FordPass app so it didn't automatically do anything like I hoped it might. I called Ford connected services (866-861-0420) and they walked me through what Bill mentioned above. The steps we took were go to:
FordPass Connect Reset
This removed the vehicle from my FordPass app. I then had to add the vehicle back into the app. After waiting a little while (10-20 minutes perhaps), the "Connected Built in Nav" became active in the FordPass app and the 3 year end date appeared there.
So overall I'm pretty happy they did the right thing and corrected their mistake of removing it for the Special Edition (50T) with HD Tow customers. I guess we will see if it works after 3 years when the connected features go away.