90 day navigation vs 3 years listed in order guide

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mrmustang

mrmustang

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Here is an update on my situation for those that might be interested.

This morning my 90 day "Connected Nav" trial expired and was missing from the connected services area in the FordPass app (was there yesterday when still active). The nav was just a map with no ability to search or get directions. The "Connected Built in Nav" was still showing "Activation Pending" in the FordPass app so it didn't automatically do anything like I hoped it might. I called Ford connected services (866-861-0420) and they walked me through what Bill mentioned above. The steps we took were go to:

Settings
General
Reset
FordPass Connect Reset
Reset All

This removed the vehicle from my FordPass app. I then had to add the vehicle back into the app. After waiting a little while (10-20 minutes perhaps), the "Connected Built in Nav" became active in the FordPass app and the 3 year end date appeared there.

So overall I'm pretty happy they did the right thing and corrected their mistake of removing it for the Special Edition (50T) with HD Tow customers. I guess we will see if it works after 3 years when the connected features go away.
Congratulations, I'm happy that my gentle rocking of the boat was enough to get this internal mistake taken care of for more than just myself.

Bill S.
 

snowrider0985

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Here is an update on my situation for those that might be interested.

This morning my 90 day "Connected Nav" trial expired and was missing from the connected services area in the FordPass app (was there yesterday when still active). The nav was just a map with no ability to search or get directions. The "Connected Built in Nav" was still showing "Activation Pending" in the FordPass app so it didn't automatically do anything like I hoped it might. I called Ford connected services (866-861-0420) and they walked me through what Bill mentioned above. The steps we took were go to:

Settings
General
Reset
FordPass Connect Reset
Reset All

This removed the vehicle from my FordPass app. I then had to add the vehicle back into the app. After waiting a little while (10-20 minutes perhaps), the "Connected Built in Nav" became active in the FordPass app and the 3 year end date appeared there.

So overall I'm pretty happy they did the right thing and corrected their mistake of removing it for the Special Edition (50T) with HD Tow customers. I guess we will see if it works after 3 years when the connected features go away.
It didnt work for me. I will have to call customer service.
 

AJ82

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It didnt work for me. I will have to call customer service.
Interesting. Perhaps when I called them they had to change something on their side for it to start the process. They didn't mention doing that but could be the case. Let us know how it goes after you talk with them.
 
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mrmustang

mrmustang

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It didnt work for me. I will have to call customer service.
Does your Ford app list the connected navigation as "pending activation"?
If so, you need to do the reset in the truck first, then in the Ford app.
Anywhere from 5-20 minutes later you should be good to go.
If not, yes, contact Ford customer service.

Bill S.
 
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