Aux audio not working 2017 expedition

[CodyDaGoat]

Hello I have a 2017 expedition. The sync/aux seems to have stopped working unexpectedly. I can’t get into the phone settings either, everytime I click aux it shows the source for about half a second then goes back to am/fm. Can’t find anything related to the phone/sync/aux in menu either. Any advice?

Video of issue: https://youtube.com/shorts/qFOz32y6QDU?feature=share

 

[Truckster]

I’m having a similar problem - no aux/Bluetooth and the settings don’t even show up in the menus. I’ve tried pulling the fuse and disconnecting the battery with no luck. Did you find a resolution?

 

[choronja]

Hi, i have the same problem do You fix it?

 

[SeaBea777]

Did you ever figure out the issue? I’m having the same problem and my BT isn’t working either so I’m wondering if it’s all connected.

 

[TedLasley]

Did anyone figure out a solution to this? I'm having the exact same problem. Is there a recall or anything?