Background. Had a 97 Expy and was reasonably happy with it. Traded for a new 06 Sequoia which I am still driving with 193k. Very happy with it. No major mechanical issues. Only real problem has been the back hatch locking mechanism and window., which I finally fixed after several trips to the dealer. I have never had to have a code pulled or have been stranded. Have been waiting for 2 years for the new Sequoia only to find out the rear seat doesn't fold down, making the back cargo area much less useful - I want a full sized SUV so I can haul a lot of stuff. Also has solid rear axle. So have been considering a 23 Expy.
I am amazed at the number of major and minor mechanical issues that owners are complaining about on this forum. By definition a forum like this has lots of owners with problems looking for solutions, but still seems like there are lots of problems. Lots of error codes, undriveable vehciles, and general headaches. I thought Ford had better quality..... Interested in hearing everyones take on Expedition quality issues.
My experience:
I had owned GM and Dodge vehicles for 45 years. Frustrated with GM’s massive number of safety recalls on my last new GM car and problems with quality on the last new Dodge Durango 4x4 SUV, I ordered a new 2015 Ford Expedition Limited 4x4.
When I took delivery, there were several obvious body flaws (crooked trim, misadjusted hood) and several interior issues. I had to return the vehicle for repairs.
I use the vehicle exclusively for passenger use. No towing or hauling heavy cargo. No off road use.
During the base warranty period, I had numerous repairs done at the dealer. From the day I bought it, I would intermittently receive “No Key Detected” and “Trailer Wiring Faul” messages. The dealer was unable to diagnose and repair it. The messages continue to the present.
At about 70,000 miles, the water pump, degas bottle and several cooling hose assemblies were replaced at the dealer.
At about 91,000, the transmission failed. It took the dealer 51 days to repair it (after diagnosis) due to lack of parts availability from Ford.
Ford issued a safety recall on the vehicle in August 2022 for the front HVAC blower fan - potentially catching fire while the vehicle is in operation. Ford’s letter to me states parts are expected to be available by March 2023.
Recently, at about 96,000 miles, the steering rack failed. It remains parked at the dealership, now in the 7th week, due to the lack of part availability from Ford. Several days ago the service advisor said the part still hasn’t been released by Ford, and it may be several more months.
I purchased Ford’s premium extended service plan, with a $100 deductible. It has paid for itself due the numerous defects and repairs - but is no help with timely repairs because Ford is unwilling or unable to provide repair parts to its dealers.
I really like the design and size of the Expedition. I like the rear storage and 8-passenger seating. It is comfortable to drive and a very useful vehicle. I like driving it and it has been used repeatedly with passengers - primarily my wife and grandchildren.
However, the quality and reliability has been miserable and Ford has no concern for their customers that buy their vehicles new and also buy their extended service plan (versus an aftermarket plan).
I will not buy another Expedition or Ford product.