Marie
New Member
Thoughts on this, all correspondence with Covert has been via text message so I have proof. I dropped my 2011 Ford Expedition off at the Covert Ford Service center on 8/17/21. On 9/1/21 via text message I was told I needed both exhaust manifolds replaced and 2 broken bolts that need to be extracted, and a new gasket w/bolts and studs. I was told 2086.00 for the repair. I authorized it. Then on 9/16 I was told the extractor bit broke off in the engine head when they were trying to extract and the head would have to be taken off and machined to get the extractor bit and the 2 broken bolts out, 3656.64. I was never told by Covert that the extraction may not work and could result in a substantial increase for the repair. I was under the impression the extraction was a routine repair. Now Covert would like 1200.00 to put everything back as it was when I brought it in, doing no repairs. I was not able to make an informed decision on authorizing the repair because I was never told the extraction was risky and may not work. If I had all the information I would not have authorized.