Thanks for the tip apex96. I'll get in touch with Richmond. There is also Koons Ford further up north. As far as volume goes, I believe Koons is up there too. I'll report back and let everyone know how it goes.Take it to a different dealership. I purchased my 2016 F150 from them when it was under different ownership… they were ****** with their sales tactics and after that experience I never took it to them again. I would take it to Richmond ford, one of the largest in the state. Richmond always gave me exceptional service.
A good dealership can work and push Ford to replace under warranty. Not all dealerships want to escalate a customers concerns/complaints. I’ve found that high volume dealers that have more sway with the manufacturer are able to get warranties approved and turned around quicker than smaller dealers seem to be able to.