I have a late 2019 Expedition Platinum and have been battling vexing Ford Sync issues for the past couple of months. Hopefully someone can point me in a direction to get the problems resolved.
I am experiencing the following:
- Slow and ‘glitchy’ operation of the touch screen - this comes and goes. If I press a change from AM to FM for example, it can take a few seconds for the device to respond
- Spontaneous ‘freeze up’ - sometimes the unit will freeze on a screen and it is not until I shut off the Synch system that it will ‘unstick’ itself and start working again
- Spontaneous dropping and reconnection of Bluetooth connection. Phone calls, music, etc. will randomly work, then not work, then work again
After three visits to the dealer, the problem is still not resolved. They have performed master resets, ensured all software was current/up to date, that my settings allowed for software updates (they do) and ‘re-paired’ my all of the phones (two I-Phones) that I use with the vehicle.
I hope someone can help, as this really has me stumped. Thanks in advance for any help!
I am experiencing the following:
- Slow and ‘glitchy’ operation of the touch screen - this comes and goes. If I press a change from AM to FM for example, it can take a few seconds for the device to respond
- Spontaneous ‘freeze up’ - sometimes the unit will freeze on a screen and it is not until I shut off the Synch system that it will ‘unstick’ itself and start working again
- Spontaneous dropping and reconnection of Bluetooth connection. Phone calls, music, etc. will randomly work, then not work, then work again
After three visits to the dealer, the problem is still not resolved. They have performed master resets, ensured all software was current/up to date, that my settings allowed for software updates (they do) and ‘re-paired’ my all of the phones (two I-Phones) that I use with the vehicle.
I hope someone can help, as this really has me stumped. Thanks in advance for any help!