It may be just the local dealer but there is nothing like getting a 10% off service coupon via email that allows you to setup an appointment for service with the coupon attached. It's a great idea. Well I show up to my appointment yesterday for the works (oil/filter/tire rotation, fluids..). I ask the service advisor if he sees the coupon? He says no. I ask why not as the appointment was made online via the link in the 10% coupon. He just shrugs his shoulders and I have to prove it to him. Ok I get that the systems may not be interlinked. An hour in I get paged to come to the service desk. Upon arrival I'm informed I'll need the rear brakes replaced. I'm thinking my Expy only has 60,000 miles on it with a great deal of highway miles. I tow a trailer that has it's own brakes and I only tow a few times a year so this seems early. Also why are the rear requiring replacement while the front are fine. Anyway I ask the price. $450!!!!! I confirm for just the rear brakes right? Yep for pad and rotors. Rotors too? WTF. He says they are "scarred bad" and have to be replaced. Mind you there has been zero indication of a brake issue. He says there is still 3mm left so no metal on metal but they need to be done soon. I decline. Another 1/2hr goes by and he comes to me with my bill. It's $50 before taxes. The previous 4 services were $46 and change as the final price with taxes. I ask did you apply the 10% off? He said he did. I asked him to pull up my service history and explain why with the coupon applied it's more than previously. He stared at the screen and typed for a few minutes and says "oh your last service was in march, we and all the ford dealers have raised the price $10. I'm thinking that is a 25% increase and now puts them inline with getting full synthetic service with a coupon elsewhere. I paid it but am not going back. Ford dealers wonder why people don't use them. I'm in an apartment in NY while my tools/ramps/jack are in storage in Virginia. I'd do it myself but I'm not supposed to work on the vehicle in the complex parking lot and winter will be here soon. So I'll shop the brake job and oil changes. Anyone else see why it's over $400 for a rear pads and rotor or just Ford service department greed? Lastly and just picky on my part. They very best Dealership service departments I've used would wash and vacuum your car after each service. I haven't seen that in NY.