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Monroe Coil over conversion kit 90010

Discussion in 'Product Reviews' started by Machete, Dec 31, 2019.

  1. Machete

    Machete My Rig. 2000 EB 4x4 5.4L

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    I am very disappointed...no, actually pissed off. This kit replaced my air ride that was failing and since the first 10k miles the shocks started leaking. The ride quality was fine but the shocks have not lasted, and now they are shot with the RF almost empty of fluid.

    "Lifetime Warranty"?? Uh, nope. If you read the MSDS and warranty fine print it is a "Limited Lifetime Warranty" against defects, not failure due to wear and tear.

    Here is what the warranty says: 90 days is free from defects in materials and workmanship....' with a bunch of other disclaimers about normal use, normal driving conditions...vague requirements.

    This kit was purchased by my Indy from Napa. Needless to say I will no longer use this Indy nor ever purchase anything from Napa.

    On to Strutmasters now.
     
  2. Phyliss Causer

    Phyliss Causer Well-Known Member

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    I am sorry to hear that, I hope you get that replaced soon!
     
  3. anionka

    anionka Member

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    How did it pass the quality control..?
     
  4. Going_Going_Gone

    Going_Going_Gone Full Access Members

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    My recent experience wanting to support a US corporation was with Monroe Quickstruts (complete replacement units) for the wife's Lincoln. Both fronts failed within the first week after installation. Trying to save a few bucks, I bought them from an online supplier (Partsgeek) and, when they failed, the "customer service" dept. at Tenneco (Monroe) referred me to the vendor (which I would never buy from again) for warranty service, and they took over a week just to set up a support ticket. In the meantime, I had already recycled my original struts and cartons, and the only complete sets available at the time were Chinese in origin whichI had to order in order to be able to drive the vehicle safely plus have cartons in which to return the defective struts to the warranty center. I probably waited over a month for a refund on my CC and only after I involved the bank did Partsgeek act. In the first year, the Chinese ones have been functioning as they should, but next time I'll go with OEM replacement cartridges.
     
  5. GAIN-MOB

    GAIN-MOB Supporting Member Supporting Member

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    i went with sunoco replacements and others have been happily satisfied with strutmasters
     

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