You’ve got two actuators… blend and mode. Blend gives you temperature variations. While mode directs where the air is blown.
Also, there is a door in the fan/ blower housing. You’ll have to pull the blower motor to get access. What happens is the apparatus that moves the flap breaks off.
Worked on an F150 and found this to be the case both by research and pulling it apart. If this is your issue you have a few options. Main two being to either replace the entire housing, or open it to manipulate the flapper in a closed position. Then, you’ll have a/c and heat.
However, no outside air for fogged window purposes. We live in Arizona, so the owner wasn’t concerned about foggy windows.