Ordered 2024, scratch at delivery. Wait for 2025?

[kr1stee]

Ordered a 2024 in February. Arrived on May 22nd per the tracking, never received a call. I called yesterday, June 3rd, to check on when I could expect to pick it up because I need to sell my current vehicle. I was told they found a scratch and it was at a body shop to get repainted. Didn’t offer me any other options other than canceling the order. They said the scratch is deep and about 2 inches long on the right rear panel above the tire. I know it happens sometimes but it still bothers me.

Next day and I still don’t have a time frame on when it will be ready or what kind of warranty will come with the work done. They can’t even give me the exact date they brought it over there.

I’m starting to feel like I don’t want the car anymore because it doesn’t feel like a brand new car now and for $70,000+ I expect no work needed to be done before I even get to drive it.

We have limited dealerships in Alaska and if I order another one or a different vehicle I’m looking at 4-6 months. Starting to think I should just wait for the 2025 models to come out or order a Yukon.

 

[Rob6805]

I'd want to see a pic of the scratch and get details of exactly what they needed to do to repair. It had to have been bad enough to involve the body shop. If it were me I wouldn't want it unless they offered a decent discount.

 

[99WhiteC5Coupe]

Ordered a 2024 in February. Arrived on May 22nd per the tracking, never received a call. I called yesterday, June 3rd, to check on when I could expect to pick it up because I need to sell my current vehicle. I was told they found a scratch and it was at a body shop to get repainted. Didn’t offer me any other options other than canceling the order. They said the scratch is deep and about 2 inches long on the right rear panel above the tire. I know it happens sometimes but it still bothers me.

Next day and I still don’t have a time frame on when it will be ready or what kind of warranty will come with the work done. They can’t even give me the exact date they brought it over there.

I’m starting to feel like I don’t want the car anymore because it doesn’t feel like a brand new car now and for $70,000+ I expect no work needed to be done before I even get to drive it.

We have limited dealerships in Alaska and if I order another one or a different vehicle I’m looking at 4-6 months. Starting to think I should just wait for the 2025 models to come out or order a Yukon.

The dealership received the vehicle, didn’t notify you, found a deep scratch and sent the vehicle to a body shop - and didn’t tell you until you called and asked?

I think the dealership was trying to hide the defect damage from you.

I’d go somewhere else. I know you say dealerships are limited - but I’d never spend a lot of money on a new vehicle that had been damaged and repaired (and the dealership was not upfront with you until you called and asked).

 

[kr1stee]

The dealership received the vehicle, didn’t notify you, found a deep scratch and sent the vehicle to a body shop - and didn’t tell you until you called and asked?

I think the dealership was trying to hide the defect damage from you.

I’d go somewhere else. I know you say dealerships are limited - but I’d never spend a lot of money on a new vehicle that had been damaged and repaired (and the dealership was not upfront with you until you called and asked).

That’s how I feel as well. My husband says it will be fine and I’m like no, not acceptable.

I just called the body shop they are using and they told me the scratch is 3-4 inches long, they have to remove some panels because they don’t want overspray and then also blend it with the right rear door and bumper and then I think he said clear coat.

Am I wrong to feel like that is ridiculous for a brand new car?

I asked the dealership for several options and they said no every time.
- Loaner car while it is being repaired.
- Order new one at same price but expedited.
- Find new similar car on the lot that hasn’t been repaired for the price of this one.

I already know they won’t give me a discount. So at this rate if I decide to get this one it will be towards the end of June before I could pick it up.

 

[kr1stee]

I'd want to see a pic of the scratch and get details of exactly what they needed to do to repair. It had to have been bad enough to involve the body shop. If it were me I wouldn't want it unless they offered a decent discount.

They won’t give me a discount. I replied what needed to be done. Frustrating.

 

[Fastcar]

This will always be in the back of your head. Find another one or fly south and buy one.

 

[Hellwig]

They won’t give me a discount. I replied what needed to be done. Frustrating.

I would wait until 2025 model year comes out

 

[Bmac1955]

I would have zero confidence with that dealership. The service department could be worse.

 

[Rob6805]

They won’t give me a discount. I replied what needed to be done. Frustrating.

Hard pass..

 

[dlcorbett]

I'd wait for a my25