20Expy
Well-Known Member
First of all, I want to say a HUGE thanks to all of the members of this great community. Without you, I would have already given up on our Expy about 3 years ago when the magical phaser debacle started happening and the dealer refused, stating it was normal. At that point, I would have likely moved on, but found out about the Ford Customer Relations Line through this forum, I never knew such thing existed and that finally got our local dealer to order the parts and put us in line. After a couple months of back and forth phone calls and updates on the progress and wait time for parts, they finally fixed it and we (my family included) don't have to cringe after every morning start.
Next thing that you bunch of wonderful people did for us is save us about $1k in brakes. I used to be a stricktly "OEM parts only" type of guy, but the Ford Motorcraft Brakes are so bad and expensive at the same time, that I had to head back to this forum. After deciding on the Powerstop Z36 Kit (100% recommend), our Expy felt like a sports car and the confidence/satisfaction after every single drive went up 1000 times, so thank you for saving us a grand while making our drive so much more enjoyable.
The final straw is the infamous transmission clunk/shudder/slam. I brought it in to a different dealer to get it fixed twice, but both times, all they did was a reprogram and refused to do anything else, stating that they would reprogram at least 3 times before doing any mechanical work, as our warranty is ending in a couple of months... so that is that. Instead of calling Customer Relations again, and spending countless of hours on phone calls and countless of visits/agruments with those stealerships, we decided to get an LX570!
Things that we will MISS very, very much (NEVER CHANGE FORD!):
- Free Lifetime Remote Start and Ford Pass App. Believe it or not, the $100K+ Lexus when new still require their owners to pay $8 monthly to get the Enform App to get remote start. I also heard that the LX uses 3G and now that it is discontinued, the App and therefore remote start isn't even available (Lexus disables key remote start if the vehicle has Enform capability, ugh!), so good on Ford for giving their customers key remote start AND lifetime Ford Pass access which is AWESOME!
- Touchscreen/Carplay. LX570 has neither! My passenger will have to control everything with the ******* mouse joystick thing.
- Space! The Expy Max is HUGE compared to the LX, especially with that 3rd row and the extra cargo room in the Max. Moved with it 3 times and my family members love it, but you can't have everything. Family will have to suffer
- Platinum seats are AMAZING
- 87 Octane & consistent fuel economy. While our expy doesn't get great mileage (16l/100km or 14.7mpg) on regular, it's pretty good for it's size and especially for it's power (the boost from those turbos are crazy). Best part is, it doesn't care if I'm doodling in the city or pushing it at around 100 on the highway, or throwing it around canyons, it always gets around 16 liters.
- Auto Park is fun to have! The whole family would cheer whenever it get's in perfectly. Pretty useful feature if you're patient and trust it enough, but I believe they also removed it for the newer Expy
- The Lock/Unlock Keypad! This Ford invention is AMAZING and we use it all the time! Will definitely be tapping on the B-pillar of the Lexus like an idiot, trying to get it to unlock lol.
Things that Ford NEED to improve:
- Service
- Service
- Service
Seriously, the Expy has been pretty solid, no catastrophic problems that have left us stranded before. That said, we only put 60k km (37k mi) on it. It's just the little annoyances that add up (also doesn't inspire confidence), especially with these Stealerships that put the Blue Oval on their facade. Tbf, the only thing that we paid for so far is fuel, oil and brakes which is how it should be. Cam phasers, rear camera washer not working and tranny programs are all covered, but it just takes SO MUCH time and effort to get those things covered and don't even try with smaller things like interior rattles and the very inconsistent transmission clunks, you will always get the "Oh, that's normal". Those things really drove people like us back to a Toyota product instead.
Anyways, enough of my ownership yap, hope you all don't mind too much. I will try to return the favor by staying on this forum and answer the few questions that I can help with. I don't mind sharing our experience with the LX in several week when I pick it up at all, so feel free to ask for those who are interested! For the last time, thank you to my fellow Expedition owners. You have done so much for our ownership experience, 100x more than any dealership have and you are really helping out the brand here. Ford would have lost so many customers earlier without this forum.
Next, you'll probably find me complaining about this premium fuel guzzler on lH8MUD (11 MPG, 91 octane) lol!
Next thing that you bunch of wonderful people did for us is save us about $1k in brakes. I used to be a stricktly "OEM parts only" type of guy, but the Ford Motorcraft Brakes are so bad and expensive at the same time, that I had to head back to this forum. After deciding on the Powerstop Z36 Kit (100% recommend), our Expy felt like a sports car and the confidence/satisfaction after every single drive went up 1000 times, so thank you for saving us a grand while making our drive so much more enjoyable.
The final straw is the infamous transmission clunk/shudder/slam. I brought it in to a different dealer to get it fixed twice, but both times, all they did was a reprogram and refused to do anything else, stating that they would reprogram at least 3 times before doing any mechanical work, as our warranty is ending in a couple of months... so that is that. Instead of calling Customer Relations again, and spending countless of hours on phone calls and countless of visits/agruments with those stealerships, we decided to get an LX570!
Things that we will MISS very, very much (NEVER CHANGE FORD!):
- Free Lifetime Remote Start and Ford Pass App. Believe it or not, the $100K+ Lexus when new still require their owners to pay $8 monthly to get the Enform App to get remote start. I also heard that the LX uses 3G and now that it is discontinued, the App and therefore remote start isn't even available (Lexus disables key remote start if the vehicle has Enform capability, ugh!), so good on Ford for giving their customers key remote start AND lifetime Ford Pass access which is AWESOME!
- Touchscreen/Carplay. LX570 has neither! My passenger will have to control everything with the ******* mouse joystick thing.
- Space! The Expy Max is HUGE compared to the LX, especially with that 3rd row and the extra cargo room in the Max. Moved with it 3 times and my family members love it, but you can't have everything. Family will have to suffer
- Platinum seats are AMAZING
- 87 Octane & consistent fuel economy. While our expy doesn't get great mileage (16l/100km or 14.7mpg) on regular, it's pretty good for it's size and especially for it's power (the boost from those turbos are crazy). Best part is, it doesn't care if I'm doodling in the city or pushing it at around 100 on the highway, or throwing it around canyons, it always gets around 16 liters.
- Auto Park is fun to have! The whole family would cheer whenever it get's in perfectly. Pretty useful feature if you're patient and trust it enough, but I believe they also removed it for the newer Expy
- The Lock/Unlock Keypad! This Ford invention is AMAZING and we use it all the time! Will definitely be tapping on the B-pillar of the Lexus like an idiot, trying to get it to unlock lol.
Things that Ford NEED to improve:
- Service
- Service
- Service
Seriously, the Expy has been pretty solid, no catastrophic problems that have left us stranded before. That said, we only put 60k km (37k mi) on it. It's just the little annoyances that add up (also doesn't inspire confidence), especially with these Stealerships that put the Blue Oval on their facade. Tbf, the only thing that we paid for so far is fuel, oil and brakes which is how it should be. Cam phasers, rear camera washer not working and tranny programs are all covered, but it just takes SO MUCH time and effort to get those things covered and don't even try with smaller things like interior rattles and the very inconsistent transmission clunks, you will always get the "Oh, that's normal". Those things really drove people like us back to a Toyota product instead.
Anyways, enough of my ownership yap, hope you all don't mind too much. I will try to return the favor by staying on this forum and answer the few questions that I can help with. I don't mind sharing our experience with the LX in several week when I pick it up at all, so feel free to ask for those who are interested! For the last time, thank you to my fellow Expedition owners. You have done so much for our ownership experience, 100x more than any dealership have and you are really helping out the brand here. Ford would have lost so many customers earlier without this forum.
Next, you'll probably find me complaining about this premium fuel guzzler on lH8MUD (11 MPG, 91 octane) lol!
