I was getting tires put on my work van at a Mr. Tire and luckily was watching and stopped the guy trying to find a socket to fit my plastic lugs on the hubcaps. I was like hey bud that’s a hubcap you know…. you gotta remove that to get to the real lugs. Needless to say I’m never going back to a Mr.Tire again either. Thankfully Ford designed those hubcaps with a off size fake lug or it would’ve been destroyed by the impact had he found a proper fitting socket.WOW sorry you had to go through all that. My original dealer's service dept is as bad and I switched to a different one. Original service dept took 5 1/2 hours to change oil and rotate tires because they used the wrong oil and only rotated 3 tires(I knew because I have them numbered and wrote their positions before I handed the keys to them). Fortunately for me in Orlando there are 6-7 Ford dealers within 30 minutes.