Phone menu was there one day and gone the next.

Boostedbus

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WOW sorry you had to go through all that. My original dealer's service dept is as bad and I switched to a different one. Original service dept took 5 1/2 hours to change oil and rotate tires because they used the wrong oil and only rotated 3 tires(I knew because I have them numbered and wrote their positions before I handed the keys to them). Fortunately for me in Orlando there are 6-7 Ford dealers within 30 minutes.
I was getting tires put on my work van at a Mr. Tire and luckily was watching and stopped the guy trying to find a socket to fit my plastic lugs on the hubcaps. I was like hey bud that’s a hubcap you know…. you gotta remove that to get to the real lugs. Needless to say I’m never going back to a Mr.Tire again either. Thankfully Ford designed those hubcaps with a off size fake lug or it would’ve been destroyed by the impact had he found a proper fitting socket.
 
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Boostedbus

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Okay I picked my Expy up from the dealership today. It was diagnosed as a bad APIM like we thought but there are none to be found in stock and they are on back order due to the chip shortages. They have no idea when it will come in but they’re gonna call me when it does. I still don’t have a price on the part yet either. So far it’s been no deductible charge for the diagnosis until I take it back for the swap out with the new part. I’ll post again when that finally happens with cost and results.
 
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