All these comments about having to leave the car to keep a place in line just tells me the dealerships in question need to step up their scheduling and management game. There is no reason someone should have to leave a vehicle that long for it to even get looked at. If it's a resource issue and you don't have enough tech's then you just don't schedule appointments for those days and push people out. You would think they would also leave certain tech's designated for emergency work and if there isn't emergency work then they work on longer term repairs/assist with current repairs. I don't understand in this day with all the resources available why any shop, let alone a dealer's shop, would work this way.