Safety Recall 25S37 for brakes - it's been a fight! How are you getting repairs done?

[jrny4rbys]

Good afternoon,

We're in a fight with Ford right now. Our brakes actually failed, exactly as the brake recall stated. It's been diagnosed by a local Ford dealer that yes, the "master cylinder allows brake fluid to leak into the brake booster". Our dealer will NOT perform this repair under warranty as they state there is "no remedy" at this time. They state we are to pay for the repair ourselves ($1650!!!!), then, IF Ford comes out with a repair, they MAY refund us for the repair. For those of you getting this fixed, how are you all that are getting this fixed actually getting it fixed? And if you have had a repair, is Ford not just installing parts that are known to be faulty?

We've contacted FoMoCo, the NHTSA, even the FTC on this to no avail.

What advise does anyone have for this?

 

[GlennSullivan]

My brakes failed during the first recall. Pedal to floor. It was repaired under warranty. The second brake recall clearly states that a remedy is not yet available. Id be very interested to know if they performed a repair for you now, would they be installing the improved recall parts or just another of the same which gets you nowhere.

 

[jrny4rbys]

That's why I'm confused with some of the posts here. It appears people have had it completed? But how? FoMoCo recommended the dealer it's at and this dealer will NOT do the repair under recall. They are sticking to their guns on this. @GlennSullivan , I'm with you: If either I pay for the repair or they were to "fix" it, wouldn't they just be installing faulty parts? This is frustrating...

 

[99WhiteC5Coupe]

I had a 2015 Expedition Limited that was the subject of a safety recall for the front HVAC blower motor to potentially catch fire while the vehicle was being operated.

It took Ford one year and one day to provide the updated blower motor for the safety recall to the dealer, after it was ordered by the dealer.

During the interim, the front blower motor began making a sound as if the bearing was failing. The Ford dealer replaced the blower motor with the same blower motor (which was subject to the safety recall), so that I would have the HVAC system operating, knowing the replacement updated part was not available. I was not charged.

I know this doesn’t help you with the braking system, but I would speak with an attorney about the matter as the braking system is a critical safety part.

I hope you don’t pull into the dealer’s lot with your recalled vehicle and your brakes fail - causing you to crash through their display window.

 

[jrny4rbys]

@99WhiteC5Coupe, it's too late. The truck was towed to the dealer! I think we're looking into a lawyer cause we don't know what else to do. They offered again to replace the booster and manifold. With parts in the stock system... That are under the same recall... This whole thing makes no sense. It's not like it's a window regulator or something simple.

 

[GlennSullivan]

That's why I'm confused with some of the posts here. It appears people have had it completed? But how? FoMoCo recommended the dealer it's at and this dealer will NOT do the repair under recall. They are sticking to their guns on this. @GlennSullivan , I'm with you: If either I pay for the repair or they were to "fix" it, wouldn't they just be installing faulty parts? This is frustrating...

It might help us to understand if you told us the year and mileage of your Expedition. As I said above, on my 2017 there have been 2 brake recalls. The first was early on (completed) and the second / current for which there are not parts available (not addressed).

If your Expedition was not included in the first recall or if it was included and the work was done, maybe that is why you are not being offered assistance. I assume your vehicle is not under extended warranty.

 

[jrny4rbys]

Oh geez. I did forget that information. It's a 2017 with 227K miles on it. We've owned it since it had 68K miles on it. We were never part of the original recall. We're part of the second though. Neither Ford dealer nor FoMoCo make any issue with the year or mileage. Their defense is "there is no remedy", so we (the owners) are on the hook for the repair. What's odd is they keep calling it an advance recall, but the mailing we received clearly states "important safety recall" and is entirely different than the advanced recall. The whole thing is odd. I know all car companies deal with this, but the lack of "give a crap" from FoMoCo has us upset. In the recall, there is literally a line that states "If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write...." and it gives the NHTSA information. But they are making us pay out of pocket. This is such a pain...

 

[99WhiteC5Coupe]

Oh geez. I did forget that information. It's a 2017 with 227K miles on it. We've owned it since it had 68K miles on it. We were never part of the original recall. We're part of the second though. Neither Ford dealer nor FoMoCo make any issue with the year or mileage. Their defense is "there is no remedy", so we (the owners) are on the hook for the repair. What's odd is they keep calling it an advance recall, but the mailing we received clearly states "important safety recall" and is entirely different than the advanced recall. The whole thing is odd. I know all car companies deal with this, but the lack of "give a crap" from FoMoCo has us upset. In the recall, there is literally a line that states "If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write...." and it gives the NHTSA information. But they are making us pay out of pocket. This is such a pain...

Ford has issued 105 separate safety recalls in 2025, involving nearly seven million vehicles (including 2025 and 2026 models): https://www.msn.com/en-us/money/top...S&cvid=0075ed2576ec4b25b876281d570c2003&ei=11

It will cost you - but I’d contact an attorney that specializes in consumer law. Good luck.

 

[GlennSullivan]

Oh geez. I did forget that information. It's a 2017 with 227K miles on it. We've owned it since it had 68K miles on it. We were never part of the original recall. We're part of the second though. Neither Ford dealer nor FoMoCo make any issue with the year or mileage. Their defense is "there is no remedy", so we (the owners) are on the hook for the repair. What's odd is they keep calling it an advance recall, but the mailing we received clearly states "important safety recall" and is entirely different than the advanced recall. The whole thing is odd. I know all car companies deal with this, but the lack of "give a crap" from FoMoCo has us upset. In the recall, there is literally a line that states "If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write...." and it gives the NHTSA information. But they are making us pay out of pocket. This is such a pain...

Are you certain your vehicle did not fall under 22V-150 Recall?

Part 573 Safety Recall Report Vehicle 2 : 2016-2017 Ford Expedition Vehicle
Type: LIGHT VEHICLES Body Style : ALL Power Train : GAS 22V-150
Page2 Descriptive Information : Ford's team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with 3.SL Eco boost engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford's toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 90,055 Expedition vehicles are affected.

 

[jrny4rbys]

When I enter my vin, only two recalls come up. One for the blower and one for the master cylinder (the recent one).

 

[GlennSullivan]

Is it possible the previous owner did the first recall

 

[jrny4rbys]

That could be. It was a prior rental we purchased from Carvana.

 

[GlennSullivan]

That could be. It was a prior rental we purchased from Carvana.

So, you prolly won’t get any cooperation from the current dealer, but if you can get someone at Ford or another dealer to provide an OASIS report, it should tell the complete story.

At this point, I agree with others that you may want to engage an attorney - one that only specializes in auto related issues - but be forewarned, paying for the $1,600 interim repair may be the least expensive way out of this mess.

 

[Joe S]

I’m assuming if prior owners had the recall performed, it would be in Fords data base records for your Vin

 

[GlennSullivan]

I’m assuming if prior owners had the recall performed, it would be in Fords data base records for your Vin

That is why I mentioned him getting an OASIS (service history) report from the dealer.

 

[Danm355]

Usually when there is a recall like that they will supply a free rental car. I had a Ford Focus that had the air bag recall and I waited for parts that never seem to be available then I told the dealer I don't feel safe driving it and they provided a rental car at no cost. Oh by the way they came up with the parts in a week to fix the problem.

 

[BigOleFordFan]

We've contacted FoMoCo, the NHTSA, even the FTC on this to no avail.

What advise does anyone have for this?

Well, IMHO, since you've tried the most logical & straightforward methods to no avail, I have just 2 words for ya:

LAWYER UP ​

I'm not typically one to haphazardly going this route, unless like you, I have tried to resolve the issues on my own without success, but I have found that in a lot of cases (not just car repairs), that a simple & straightforward letter from your attorney to FOMOCO & the dealer, the BBB, your state's AG & consumer protection agency (and everyone else you mentioned already) can work wonders, and will usually light a fire under someone's backside to "get'er done" !

And I seriously doubt that any Ford dealer would knowingly install faulty/defective parts in an attempt to fix the same issue that said parts are causing. That would put them in SERIOUS LEGAL responsibility/liability for anything that happened afterwards that could be even remotely related to the situation, especially for something as essential to your safety as brakes.....

 

[Utah Driver]

So your vehicle has 227K and you are complaining that you might have to purchase a part that could be considered normal wear and tear? Then people are telling you to lawyer up? Yikes.

 

[JayB66]

My 09 Expy is a refurbished Police vehicle. (New Motor & Tranny, among other things) When I do a recall lookup I get Nada. Perhaps the people who did the refurb know how to fix the brake thing. They are in Anaheim, CA. https://www.policeinterceptors.info/

 

[jrny4rbys]

Hey all
To those with worthwhile replies, thank you.
Update as of now: Our Ford dealer has replaced the master cylinder and the brake booster. They were replaced of course with parts that can fail again as they are under the same recall. (Some logic, huh?) We had to pay for the repair. This was, in case you have it done, right at $1500. We have been told that Ford MAY refund us our charge once the actual "remedy" comes out.

My wife has joined a group on Facebook and we have found several in the same predicament. It ranges from a repair paid by Ford, to a rental courtesy of Ford for the past few months to one that can't get his truck back but Ford won't help him. It's quite the range of status amongst us Expedition owners.

Regardless, I hope to those this impacts, there is no literal impact and you all safely get your SUVs fixed!