Ugh...I know. That's been in the back of my mind. LKQ has a fairly reputable name around here, so I'm willing to give them the benefit of the doubt that they are trying to run a legit operation. Still, there are a handful of things that were implied when I did business with them that I'm not sure if I misunderstood what was being said or if they were being misleading.
#1. I specifically asked the sales rep if I would need to do any transmission programming after installed it. He told me "no, we'll match the trans to your vin so that won't be necessary". Now, I'm not sure if there are other forms of programming and we were talking about two different things, but the reality turns out that, yes, there was additional programming needed and now I get to pay for it twice.
#2. When the rep talked about the labor warranty, he made a pretty strong implication that $50/hr would cover the majority most shops labor if it came to warranty work. Sort of a "shops will work with us and it should be enough to cover their guys time". Ha! Not even sorta. I think that's the one that chaps my hide the most. It amounts to a little more than a good coupon's worth of discount.
But, I think you're right, moose. At a minimum, I'll (in as professional and kind manner possible) tell them my experience and express my dissatisfaction and see what happens. The worst they can do is just shrug their shoulders and say "too bad".
