Sync 3 Update Question

Discussion in 'Audio & Electronics' started by KYFarmin, Dec 23, 2018.

  1. KYFarmin

    KYFarmin New Member

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    Feel free to bump this post if it's in the wrong area.

    Just this week I purchased a 2016 Expe Platinum with Sync 3. Previous owner was a Funeral Home and so they never had reason to keep up with Sync updates. It's running v1. I've signed up on owner.ford.com and plan on going the USB route to update the software, but before I download v3 and plug it into the car, I wanted to ask if it's alright to skip the v2 update? I don't want to grenade the system if each release builds on the previous.

    With all that I've read, it seams like they wipe the system with each version update and reload the program. Thoughts?
     
  2. T Money

    T Money Member

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    I guess you got this taken care of? I had a similar issue with a new-to-me 2016 limited. I had to do the update via USB because it was so large. It easily went from v1 to v3. I chatted with Ford’s SYNC support before I did it. They were very helpful. I think from now on I’ll be fine to let it use my WiFi while it’s in the garage to automatically update.
     
  3. Erzebet

    Erzebet Member

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    I too have a 2016 with Sync 1 on it. I downloaded v3 to USB - but the system is not recognizing the files....I know I am missing something. I started the truck, put the USB drive in the top usb slot in the center console and nothin'. Is there some option I need to press on the touchscreen to get the update started? Found my answer...no. It reads it automatically. Updated successfully.
     
    Last edited: Feb 24, 2019
  4. RogerD1959

    RogerD1959 Full Access Members

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    You need to go to the owner.ford.com website, register your vehicle with its VIN number. Then go to the SYNC 3 Update area. Ignore the file there that is 4.xxx something like that. Ford dispatches the correct file for your vehicle based on the vin number you provided. Download to a 3.0 or 3.1 32GB Metal Case thumb drive;

    [​IMG] Centon DataStick Pro USB 3.0 Flash Drive, 32GB, Elite Black, S1-U3E1-32G, $ 12.99, OfficeDepot

    The example/suggestion above, the drive is in a aluminum case, SO IT WILL LAST, needs to be kept on your keychain, once you complete the update, its part of your vehicles important records. The 32GB space also allows you to create a folder, VEHICLE DOCUMENTS, and related sub folders for all the paperwork that comes with vehicle ownership. Ford provides the owners manual, in its entirety, in PDF format. Download it to this, keep it on your keychain, you can stick it in any computer and search the owners manual for what you need, as opposed to flipping through page after page. You also have space for any new SYNC updates that come along.

    OK DRIVE MUST BE FORMATTED IN exFAT, download the Ford file into a folder you create called SYNC 3 ZIP. Next, using WinZip or some other unzip, zip, program you prefer have the zipped files extracted to the root directory of your thumb drive. The zipped files must be unzipped to the root directory of your thumb drive!!! IE: when you are asked where you want to extract the files to, tell it G:\ (G may not be what your computer system assigns the drive, it could be any drive letter your system decides on. If you did it correctly, when you pull a directory of the thumb drive you should see G:\and a list of the extracted files, the folder SYNC 3 ZIP, and inside that folder should be the zip file. NOT G:\SYNC 3 ZIP\then the extracted files. The vehicle can only install code from the root directory. The USB Port you should be using, in a 2016, is the lower port of the 2 USB ports UNDER THE CENTER ARMREST LID.

    In the following link the 2016 Expedition is not listed, try instruction 2 first, no luck, give instruction 1 a shot. I think if I recall correctly for my Sony Premium Sound head unit it was instruction 2.

    https://owner.ford.com/support/how-...-and-updates/how-to-install-sync-updates.html

    One owner got it done in 30 Minutes, got to be a record, it took me about 2.5 hours cause it crashed in the middle of things my first try, messed up the downloaded files, had to redownload and start over. Important, the crash did not mess up the head unit. If this happens to you turn off the radio, shut off the vehicle, remove the USB drive. Wait 5 Minutes, start the vehicle, turn on the radio, WAIT UNTIL RADIO BOOTS INTO NORMAL OPERATION, then insert the thumb drive into the vehicle USB data port. Then using the set of instructions that worked the first time, (always insert the USB drive after starting the vehicle, turning on the radio), after you figured out which ones, restart the update. If it fails, won't read the drive, etc. Take it inside to your computer, reformat the drive, it must be exFAT, NOT NTFS, OR FAT32, redownload the file Ford provided to the reconfigured thumb drive. Take it back out, try again, using the set of instructions that worked when you first tried. If it fails again, you need to contact SYNC 3 Support for help.

    I also made sure my Expedition was connected to the house WIFI for the update. Just in case it wanted to chat with the mother ship.

    IMPORTANT: When the update is finished, it poops out a file onto the thumb drive you MUST UPLOAD BACK TO FORD VIA THE DOWNLOAD WEBSITE. I sets up the communications hierarchy between Ford, your vehicle, the internet, tells Ford you did the update, etc.

    All finished, all done. Take the thumb drive to your home computer, create a folder SYNC 3 UPDATE COMPLETE, select all the files on the root directory, excluding the SYNC 3 ZIP folder, move them into the update complete folder. Just house cleaning, the next update will be done the same way, and will need to put only its install files on the root of the thumb drive. And you have the previous update in its entirety put away, just in case.

    If you have already succeeded with this, congrats! If not, hope this helps. Oh, and if you want your Expeditions AS BUILT file go to this website.

    https://www.motorcraftservice.com/AsBuilt
     
    Last edited: Oct 6, 2019
  5. mdntblu

    mdntblu Full Access Members

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    Is there a way to get to Sync 3 V3.4 on 2016 Expy Limited?
     

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