SYNC Phone Button Not Working

Discussion in '3rd Gen - 2007 - 2017' started by apsuhead, Feb 26, 2018.

  1. apsuhead

    apsuhead Member

    Age:
    43
    Posts:
    6
    Likes Received:
    3
    Joined:
    Feb 25, 2018
    Location:
    Tn
    I have a 2017 Expedition XLT with basic SYNC. The Phone button doesn’t do anything now, it just went out today. No phone functions work. The USB and AUX hookups are dead and unresponsive as well. Tried pulling the fuse and disconnected the battery, nothing changed. Any ideas or suggestions? 35,618 miles and warranty is almost out. Will have to take it to dealership this week I guess ...
     
    Last edited: Feb 26, 2018
  2. apsuhead

    apsuhead Member

    Age:
    43
    Posts:
    6
    Likes Received:
    3
    Joined:
    Feb 25, 2018
    Location:
    Tn
    Took to dealer this morning. Said they will have to keep it overnight until they hear back from Ford. "No error messages. Trying to pinpoint what it is, probably APIM that controls SYNC, Bluetooth, etc. Technician wants to email Ford to check on a few things and what we will need to fix it."
     
    Last edited: Feb 28, 2018
    iimagine likes this.
  3. apsuhead

    apsuhead Member

    Age:
    43
    Posts:
    6
    Likes Received:
    3
    Joined:
    Feb 25, 2018
    Location:
    Tn
    Dealer called and said APIM is ordered and will take at least 2 more days to arrive. Haven’t had my Expedition all week
     
  4. apsuhead

    apsuhead Member

    Age:
    43
    Posts:
    6
    Likes Received:
    3
    Joined:
    Feb 25, 2018
    Location:
    Tn
    Finally got my Expedition back today. Everything seems to work now. Seems like the APIM problem happens a lot. Luckily I was still under warranty. I’m curious what the charges would have been, I attached my receipt.

    1179B16F-A294-4210-B5D0-D417F5F7DA4B.jpeg
     
    iimagine likes this.
  5. FordGrl4Life1971

    FordGrl4Life1971 New Member

    Age:
    48
    Posts:
    1
    Likes Received:
    1
    Joined:
    Jan 16, 2020
    Location:
    Minnesota
    Thank you for posting this! This just happened to me this morning, and I just came here, looking for answers! If this happens frequently, Ford should stand behind their product and fix it. I've been a life-long Ford owner and, of course, my warranty just went off. Can't wait to see how much this is gonna set me back. I appreciate you sharing this though!
     
    jeff kushner likes this.
  6. jeff kushner

    jeff kushner Full Access Members

    Posts:
    2,055
    Likes Received:
    1,069
    Joined:
    Nov 30, 2014
    Location:
    Maryland
    Glad you got your truck fixed, under warranty!

    On the 2017, what is the difference between "basic sync" and the sync3 ? I thought there was only one version with different options added?

    jeff
     
  7. Greatitalian

    Greatitalian New Member

    Age:
    73
    Posts:
    1
    Likes Received:
    0
    Joined:
    Jan 19, 2020
    Location:
    southlake
    Jeff mine went out yesterday 1/17/20. Please let me know what they did. Still in warranty.
     
  8. chuck s

    chuck s Full Access Members

    Posts:
    1,283
    Likes Received:
    419
    Joined:
    Dec 20, 2006
    Location:
    Chesterfield, VA (that's south of Richmond, y'all)
    Owner's manual has separate sections for "Sync™" and "Sync™3 (if equipped)". Sync™ lacks navigation for one thing. Sync™3 has it.

    -- Chuck
     

Share This Page