Sync update stuck on; "Software update in progress..."

[dkincaid32]

Trying to update my 2017 to SYNC 3.0 so i can install the NAV updates I paid for and it never gets past, "..Update in progress.."

I've left the USB in for as long as 3hrs on a road trip, I've tried master reset before updates, used different USB's with re-downloaded software and same result.

Then out of the blue on a short drive, I get the message, "Software update complete, you can now remove the USB". Problem is, I had already removed the USB. So...

It still shows V2.0 and doesn't look any different, so is there another way to tell if this actually worked?

 

[Groover]

Welcome to SYNC update hell... mine did the same thing. If you go into Settings and then I think general settings you can find a screen that shows the version numbers.

I went through this cycle multiple times before it worked. At one point I lost the use of voice commands so I had to modify the contents of the thumb drive to only install the Gracenotes package to get that back.

Search for a user called UofMEngineer on another Ford forum (I think Ford Escape?) for lots more information on this nightmare.

 

[LokiWolf]

Are you using Ford's updates, or doing it via CyanLabs installer?

 

[dkincaid32]

Are you using Ford's updates, or doing it via CyanLabs installer?

I'm using Fords updates.

 

[LokiWolf]

That is part of your issue!

Syn3 Updater - CyanLabs

Syn3 Updater is a Windows application that will make your life easier when attempting to update your Ford SYNC powered car to version 3.4!

cyanlabs.net

Go there, use that, should help.

 

[JasonH]

I had this issue yesterday while attempting a maps only update from NA18 to NA20. I had to reboot sync (Power + Forward Skip 5 sec. ), then it went away...but I was still stuck on the old map version. I'll try again later with a full update.

 

[LokiWolf]

I had this issue yesterday while attempting a maps only update from NA18 to NA20. I had to reboot sync (Power + Forward Skip 5 sec. ), then it went away...but I was still stuck on the old map version. I'll try again later with a full update.

You doing it via Ford or Cyan? What year is yours? Remember the Map update is VERY large, and can take approximately 30-45 to complete.

 

[JasonH]

You doing it via Ford or Cyan? What year is yours? Remember the Map update is VERY large, and can take approximately 30-45 to complete.

I used Cyan. I left the car running for well over an hour. It's the first time I had an update fail using Cyan. But it's also the first time I've tried a map only update.

 

[LokiWolf]

I used Cyan. I left the car running for well over an hour. It's the first time I had an update fail using Cyan. But it's also the first time I've tried a map only update.

Map only is SLOW!!! If you have a 2020, it can be especially challenging.

Edit: Sorry, realized I was in Gen 3, not Gen 4. No 2020. Map only is still slow.

 

[JasonH]

I used Cyan. I left the car running for well over an hour. It's the first time I had an update fail using Cyan. But it's also the first time I've tried a map only update.

Re-ran using a full update and successfully updated to 21194 and 2.20 Maps. The update took about 40 minutes on both my Expedition and my Focus Electric.