Try this:
I did a little experiment yesterday.
I kept it in manual (normal driving mode) and when applying break I down shifted from 4 to 3 and 5 to 3 just to see if the jerk was still there. Surprisingly the shift was very smooth on both cases.
I then changed the driving mode to sport and let the car down shift from 4 to 3 or 5-3 and again nothing happened.
The shift was super smooth.
Only eco and normal driving modes are causing the jerky down shift.
So I don’t know if I can conclude the problem to be in software issues more than a mechanical issues.
Wonder if that may help you.
I did the same tests to my vehicle and get the same result as yours. I even find premium gas can help a little on normal 2WD model. I will take to dealer and ask them to clear the transmission adaptive table and let it re-learn.